We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In JIRA Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Here's what's new: Plug everyone in: customers can add anyone to their tickets Help anyone, anywhere: agents can now raise requests on behalf of new customers Email the way you want: both

Continue reading »

Stash Data Center is open for business

Since its first release in April 2005 by Linus Torvalds, Git has become the world's most popular source code management system for developers. Git is also gaining traction within the enterprise. Thirty three percent of respondents to a 2014 enterprise survey by Forrester Consulting indicated that 60% or more of their code is currently stored and managed by Git-based systems. Git has become popular because of its easy branching model, flexible workflows, and distributed architecture. But Git

Continue reading »

Zephyr has announced the release of their next generation add-on designed to help customers accelerate agile testing inside JIRA Cloud. The release of Zephyr for JIRA Cloud helps project teams extend their JIRA Cloud software to include testing into their workflows, and become more agile and collaborative. Since the launch of JIRA Cloud, customers have been asking Atlassian for a way to customize their Cloud instances with add-ons from the Atlassian Marketplace.

Continue reading »

Atlassian loves the movie Office Space. It's a classic; it’s before its time, and it’s just so true. We know all the jokes about staplers, and we've even talked about having an Atlassian flair day. We're that serious. Last week, Office Space turned 16, and it feels as relevant today as it did in 1999. It's crazy how little office culture has evolved since then. We still fight fax/printer/copier machines, cubicle farms cover swaths of corporate America, while information is locked away in people's desktops or mailboxes. Sound familiar?

Continue reading »

By 2014, Aeria Games faced a big challenge. They were growing like crazy. From 2012 through early 2014 they saw a series of mergers and acquisitions that led to a massive growth spurt. They quickly went from being a group of 200 to being a part of a company with over 500 people. Like any company growing that fast, they were going through some major growing pains involving internal communication. Different teams were using different tools to communicate, and almost no one was on the same

Continue reading »

Learn about how email is the new 'snail mail' for service teams. This is the second post in our series on how your service team can build on top of email support with JIRA Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read more in the series here. Have you ever been at home and discovered your sink isn't working – and when you get around to shooting an email to the plumber, you realize you have no idea

Continue reading »