Are you an IT team leader, a JIRA admin, or a service desk professional? Then you don’t want to miss this event! We're taking JIRA Service Desk on the road with the help of our Atlassian Experts. We'll show how JIRA Service Desk can help you delight your internal and external customers, capture and share knowledge on the fly, collaborate, and extend your ITSM experience to other teams within the company.

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JIRA Portfolio: The fundamentals

Getting started with anything new can be tricky, but getting the fundamentals right makes it a lot easier! For JIRA Portfolio, the fundamentals begin with initiatives and themes, so we'll start with those. If you have any questions about other concepts in JIRA Portfolio, let us know in the comments and we can address those later on in this fundamentals blog series. Introducing initiatives We talk lots about initiatives and how they give you that cross-team and cross-project view, but what

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Like hoodies and startups, peanut butter and jelly, cats and laptops, sriracha and everything, software development and IT support are better together. Incidents, feature requests, and bugs in the form of support tickets often need to be escalated to development. When developers prefer working in JIRA, and IT teams are in other systems, linking support tickets is often a broken process. The options are double handling with third-party apps, manual entry, and clunky integrations, which often leads

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What’s a TAM?

Sorry Sydney folks, we're not talking about your beloved sandwich cookies. (Though a Tim Tam or 10 never hurt anybody.) Today we're talking about another type of TAM: the Technical Account Manager. Atlassian TAMs give our largest enterprise customers an essential line of support. They help customers optimize deployment and use of our products. TAMs work with teams to reduce risk through reviews and planning, and they assist in strategic approaches to deployment and upgrades which help in the prevention

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With FishEye and Crucible 3.8, we've introduced a number of improvements to allow teams to increase their development speed. This release brings a number of performance optimizations in several areas, including the activity stream, review dashboard, and Git indexing. We've also extended the patch parser so different diff formats can be accepted for pre-commit reviews.

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