Codegeist 2015 is Atlassian's 8th add-on developer competition. Add-ons allow you to extend JIRA and other Atlassian products with even more functionality. Whether you're an experienced add-on developer or trying something new, now is the time to build your add-on and share it with the community.

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Maintaining company culture as your agile teams scale

Establishing a unified culture with a small team can be easy. But as an organization grows, maintaining that same culture gets more and more challenging. Teams can become siloed, and the shared company vision, norms, systems, and habits are more difficult to preserve. So what lessons can we impart about keeping your culture intact as your agile teams scale?

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When something goes wrong, it's nice to know that you can simply raise a ticket and see it fixed. For those of us doing the fixing, it's not as easy as it looks. You've probably got a backlog of tickets that you need to sort through each day. Some of those tickets actually report a broken service. Others might be suggestions for improvements. And some are, in fact, not bugs at all. The bug triage process helps you sort out which issues are which, communicate with the reporter in a timely manner

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This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. As product managers, we take every opportunity we get to learn more about our customers because understanding their needs is critical to building and releasing useful products. This means conducting customer interviews, running surveys, and examining in-product analytics. The data we glean from product analytics tell us how users actually use the product –

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If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.

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