So. You have to manage a project, and you're not a project manager by trade. I've been there. It's pretty daunting, with all these different frameworks and methodologies to consider... But if you're like me, you don't really care about methodology. You just want to deliver your project successfully, and not lose your mind in the process. Fortunately, I work with people who are really good at leading projects – some are even bonafide project managers! They've given me loads of project management

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Ok: a bad boss might be the reason your 9-to-5 sucks. If your boss plays favorites, belittles you, lies, and/or flirts, that's pretty bad. Or maybe you've got a "pigeon boss" – the kind who you never see... Until they fly in, shit all over everything, then fly right back out. That's pretty bad, too. But let's say your boss isn’t a liar or a pigeon. That doesn’t necessarily mean they’re an effective leader, either. Plenty of well-intentioned managers are unintentionally harmful to their

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If I told you that you were going to meet a 66 year-old business man worth 7 billion dollars who owns his own island, you'd greet that person with certain assumptions and expectations. Right? Well, when I met Sir Richard Branson for the first time, I brought in my own assumptions of what he'd be like. And I was completely wrong.

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Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people. In the IT world, this means getting the right person on the right problem -- fast. We just released a new integration with xMatters, a toolchain communication platform, to help automate and standardize your incident management processes so that your IT teams never misses a beat.

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