Want to link a JIRA issue with a requirements document in Confluence, or with a support ticket in Desk.com, or even with a Google search result you found? With Issue Links in JIRA 5 you can quickly and easily append important information to your JIRA issues to give you more context, facilitate collaboration, and help you build better software.

Whether you are adding a test cases from Zephyr, a discussion topic from Get Satisfaction, or a customer record from Salesforce, Issue Links puts all of this and more at your fingertips.

Linking from JIRA

Let’s start with basic issue linking from within JIRA. Issues in JIRA can be linked within the same JIRA instance using bi-directly relationships.

For example, maybe we’re working on a set of mockups and are tracking their progress in JIRA. We might have one JIRA issue for the banner image and separate JIRA issues for each of the copy blocks. By linking these issues together, as requirements of each other, we can quickly keep track of their details and status from one location within JIRA.

In our case above, the master landing page “has requirements” for each of the 3 child pages. In turn, those child pages are “requirements of” the 1 master landing page. With issue links in JIRA, all of this information is easy to organize.

Remote Issue Links

With JIRA 5, you can now link to issues in a remote JIRA instance or pages in Confluence.

The project lead wants to link the landing page work mentioned above to some development tasks in a separate instance of JIRA. All we have to do is configure application links and our remote JIRA instance will now show up in the Server list in the Link dialogue box. From here issue linking works exactly the same as is outlined above (in this case bi-directional or reciprocal links are optional).

Linking a JIRA issue to a Confluence page is incredibly easy. We can use the same dialogue box shown above to add a link or search for our desired page in Confluence and add it to our JIRA issue.

Linking to JIRA

External applications can link to JIRA issues remotely to add important visibility into your development process and shorten the time it takes to locate associated records in your external systems.

For example, paste a JIRA issue URL directly into a page in Confluence 4.1 to automatically create a link between the two.

But what if you want to link a remote application to JIRA? With JIRA 5 we extended issue linking to allow any add-on to easily add an issue link to JIRA using our Java or REST APIs. This is great for you to keep track of a JIRA issue that came from a case in Salesforce, a ticket in Zendesk, or an error in New Relic. Now you can see exactly where your issues came from, and what they relate to outside of JIRA.

Compatible Add-Ons

The following integrations and plugins are fully functional with JIRA 5 remote issue links today:

Box

Attach Box files to your JIRA issues with searchable file picker, preview, open/launch, edit, local downloading, live remote links.

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Desk.com

Integrating JIRA with Desk.com creates a cohesive way to track customer reported bugs and customer requested features, while keeping developers, support staffers, and the end user, up-to-date on the status of their issues.

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Enterprise Tester

Enterprise Tester offers full test coverage from User Stories to Defects, dashboard gadgets, activity streams, reporting from TQL, and more.

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Get Satisfaction

Connect your Get Satisfaction community to JIRA and let your customers incorporate feedback directly into the product development process.

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Google Docs

Attach Google Docs to your JIRA issues with searchable file picker, previewing, open/launch, editing, local downloading, live remote links.

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HockeyApp

HockeyApp is the best way to distribute your betas and collect live crash reports for beta and release apps on iOS, Android, and Windows Phone 7.

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IBM Connections

Bring the activity of engineering and product management to the forefront of your development process with IBM Connections.

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Innotas

The integration with JIRA brings project and issue status into Innotas to provide a complete view of work and resources across the enterprise.

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JaM

The Go2Group JaM Plugin allows developers in JIRA to display a list of available Quality Center test cases in a JIRA window.

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Jama Contour

The Jama Connector for JIRA integrates Jama Contour, the collaborative requirements management solution, with JIRA.

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Jive

Engage your business users in JIRA by searching, browsing, creating, and updating, JIRA issues from Jive.

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New Relic

With one-click integration, you can use New Relic to create JIRA tickets directly from an error, note or transaction trace within your New Relic account.

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Salesforce.com

Provides connectivity between JIRA and Salesforce.com to create, update, and manage both JIRA issues and Salesforce cases.

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Sauce Labs

The JIRA – Scout plugin enables JIRA users conducting exploratory testing using any of the 35+ browsers in the Sauce Labs cloud to attach video, screenshot and narrative artifacts of those tests to new or existing JIRA incidents.

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synapseRT

Go2Group synapseRT integrates testers, developers, requirements managers and engineers all inside JIRA.

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U-Test

With the uTest JIRA plugin, you can close the loop between uTest and your engineering teams.

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UserVoice

Bring your customer feedback or helpdesk input to JIRA with automatic pushes to JIRA, bi-directional commenting between systems, voting and attachments support, and status updates.

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Zendesk

Integrate Zendesk and JIRA to enable your support team to report issues directly into JIRA as well as stay on top of progress in the issue resolution.

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Zephyr Enterprise

Zephyr Enterprise Edition is a real-time test management platform that manages all aspects associated with software quality; integrates various test tools and systems, offers global access, fosters collaboration and provides management visibility.

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Check out JIRA 5