Every IT team records knowledge to help people find solutions to everyday issues – step-by-step guides for setting up your laptop, troubleshooting problems like connecting to the company network, or best practices for using the video conferencing equipment. This knowledge is useful, but too often it’s unorganized, poorly formatted, or inaccessible. Not anymore with the knowledge base space bundled in Confluence 5.3.
Knowledge bases made easy
The Confluence knowledge base space is a structured space for creating and organizing these resources so people can easily find them. When combined with JIRA Service Desk users can help themselves or turn to IT when they need more help.