We are pleased to announce an updated Support Policy which aims to simplify Atlassian's position and present a more consistent and accountable support service to our customers. In summary the main changes are:We are committing 24x5 support for ALL products however non-critical issues (ie Severity L3 and L4) for products other than JIRA and Confluence have only 16hrs coverage each day.We have separated out and updated our position on bug fixes from feature requestsWe

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