About Caroline Clark

Caroline Clark is a Product Marketing Manager at Atlassian. She has been doing product marketing within the enterprise collaboration software space for over three years. She currently lives in Sydney, where she is attempting to learn how to surf. Tweet at her @carolinedclark!

Archives for Caroline Clark

Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people. In the IT world, this means getting the right person on the right problem -- fast. We just released a new integration with xMatters, a toolchain communication platform, to help automate and standardize your incident management processes so that your IT teams never misses a beat.

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This is a guest post from DevOps Manager Michael Kren and is part of a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!

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This is the second guest post in a blog series from DevOps Manager Michael Kren about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Here's a sample: "At JAMF, we've always had a GSD (get stuff done) attitude, but we were running into the same challenge most teams hit when they are trying to build too much, too quickly: everyone was trying to do everything, and it just wasn't sustainable. We knew we wanted to transform into a true DevOps team, adopting a DevOps culture — but our old ways of working were pretty entrenched, and change can be difficult." Read on and check out the ebook!

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This is a guest post from DevOps Manager Michael Kren and is this first in a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!

Continue reading »

This year, more than 4,600 technical IT and DevOps professionals from around the world shared their experiences in the Puppet Lab's 2016 State of DevOps Report, helping the industry deepen its understanding of the technical practices, cultural norms and lean management practices that make up DevOps. What's more, having this type of information helps other teams using DevOps practices benchmark their performance compared with others. Learn more about DevOps and see how your team measures up.

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JIRA Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can streamline ITIL processes, including incident, change and problem management. Read out to find out how you can apply this new feature.

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