Archives for Dylan Hansen

Newest Feature in the Atlassian Office: A Convenience Store

In Atlassian Support we aim to provide Legendary Service to our customers and ultimately make our customers awesome.  We also like to have fun while doing it! Most recently, while Tim Wong, one of our Senior Suport Engineers in San Francisco was spending 3 months abroad in our Sydney office to help train up new staff (it's all part of our secondment program), we knew we had to do something special for him for when he returned. Tim is a long-time Atlassian and a running "inside joke" we

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Life@Atlassian Support

Following our previous blog: We make our customers awesome! - check out our new Support video that gives you a quick snapshot of what it's like working at Atlassian Support. Hear from our All-star Atlassian Support team as they share about the amazing opportunities, unique culture, being the "change they seek", challenges and fun. http://youtu.be/YGDcXQ8aa40 This video was brought to you by the collaborative efforts of the Atlassian Support team, (another example of some of the cool things

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Meet Your Supporters – Joachim Ooi

Ever wonder about the Atlassian working with you on your JIRA or Confluence support issue? This Atlassian just might be Joachim Ooi, one of our JIRA/Confluence Team Leads. Keep an eye out as this is the first interview in a series of blogs that will showcase the individual behind Atlassian's legendary support! Professional Side How long have you been working for Atlassian? This June (2011) I have been working for Atlassian for 3 years. Why did you decide to work in the tech industry? As

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Atlassian Support – We make our customers awesome!

Atlassian is growing at an amazing rate and it's awesome to be a part of our legendary Support team. Day in and day out we get a thrill by solving problems and ensuring that we're able to help our customers get the best out of Atlassian's products. But the Atlassian support team is much more than your standard team. Here's why! We Live Our Values Atlassian as a company has a group of core values that you may have heard of. In Atlassian Support, we wanted to take this one step further. We wanted

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