Archives for Donna McGahan

Announcing Tweet Your Support Experience

For those who may have missed my fabulous @supportdiva tweet last week (pictured above), I have an exciting "social media meets support" announcement! In the spirit of the Atlassian values Open company, no bullshit and Don't #@!% the customer, Atlassian Support is starting a two week Twitter integration trial. During this trial, we'll be adding a simple Tweet Your Experience button to each support issue that will allow our customers with Twitter accounts to tweet about both good and bad Atlassian

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Atlassian Support – The Legend Continues

_Atlassian recently reached $100 million in all time revenue. We've asked some of our employees to give us their take on how they've seen the company grow. First up, Support Diva, Donna McGahan:_ November 29, 2005-- my first day in the newly opened Atlassian San Francisco office. It was really starting to come together-- four desks, one phone, and a ratty Nerf soccer ball. Jeffrey Walker (el jefe), Jim Conaty (customer advocate extraordinaire) and one Atlassian Founder, my new office companions. As

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Atlassian Support iHire Program

Do you have a friend that lives to solve technical problems? Does this friend have Java/J2EE experience, excellent communication skills and a strange penchant for obscure post-modern literature? Please note, a great sense of humor may be substituted for strange penchants. Atlassian's San Francisco office is looking for support engineers -- the kind of support engineers that customers ask for by name (a result of legendary service, not anger). How seriously do we take our legendary service? Individuals

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iPhoned Atlassian

Admittedly, I am a gadget girl. Over the years, I've been known to make a variety of smart phone purchases— some better than others, some that still cause me to wake sweat-soaked and screaming in the dead of night. Friday, June 29th, 7:12 p.m.— gadget nirvana. After four hours of sidewalk napping, waking only to receive promotional sunscreen from Clinique, bottled water (generously provided by Apple employees) and the occasional curious onlooker's "Why the hell are you people in line?", I

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IssueCreator

Sometimes, on those really dark (or truly inspired) days of strongly-caffeinated development, one needs a way to rapidly create a large number of new JIRA issues. Thanks to Atlassian developer Tom Davies, there’s a bit of light at the end of the QA tunnel— IssueCreator. IssueCreator provides a simplified Swing interface for quick JIRA data entry and is currently available in both a WebStart and OS X disk image implementation. http://confluence.atlassian.com/display/JIRAEXT/IssueCreator IssueCreator

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