4 tips for getting started with knowledge management
There's a way to re-write the script – here's how.
Bobby
How Jira Core makes me a less grumpy social media marketer
As a Content Marketing Manager, I deal with words all day long. I’m always writing, editing, reading, or posting on...
Atlassian sys-admins offer 6 help desk success tips
Atlassian’s growing fast. New hires enter one of our offices daily, and it ain’t easy meeting the needs of all...
Finding the best add-ons for Jira Service Desk (and 3 favorites)
One outstanding feature of Jira Service Desk is its extensibility, through add-ons available in the Atlassian Marketplace. Once you know what you want out of an add-on, and do the right research, you can...
How Jira Service Desk approaches ITSM
Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT...
Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all...
5 tips to transform your IT team from zero to superhero
Some of the world's most respected brands employ some seriously innovative solutions when it comes to their service desks. Find out what they did to turn their average service desks into IT super-centers with...
Seven ways to create an awesome self-service culture
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking...
London calling: Jira Service Desk mixes it up at SITS 2015
Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we...