Working to be the change that you (the customer) seek
Who loves feedback? I can you tell that we do. We love it so much that we've created a team dedicated to seeking, synthesizing, and taking action on feedback from our customers. We call it...
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Work Futurist
Senior Quantitative Researcher, People Insights
Contributing Writer
Principal Writer
I am currently the Head of the Voice of the Customer team for Atlassian. My team and I are responsible for maintaining, communicating, and implementing changes based on our Net Promotor Scores and Customer Journey. When we are not working to maintain Atlassian’s “Don’t F&@# the customer” company value, we are building process and tools to support the over 50,000 pieces of feedback a month. I have previously worked for companies such as Go Daddy, MTV, VH1, and Ancestry.com and I absolutely love what I do! You can find me on Twitter @cosmocramer
Who loves feedback? I can you tell that we do. We love it so much that we've created a team dedicated to seeking, synthesizing, and taking action on feedback from our customers. We call it...