Why I am in Support – Tony
This is part 5 in a series from Atlassian’s support team, for more information, check out the introduction to the series....
Tony Atkins
How can we help you better?
A Brief Introduction Over the next few posts, we’ll introduce you to a few friends on our support team. They’ll...
Software Support Best Practices: How Atlassian Support Visualizes Our Support Queue – Part 2
In Part 1 of this series, we went through how Atlassian Support uses a shared view to manage our support...
Introducing the Atlassian Support Tools Plugin
Atlassian Support is pleased to announce the release of the Support Tools Plugin for Jira 4.1 and Confluence 3.1 and...
Software Support Best Practices: How Atlassian Support Visualizes Our Support Queue – Part 1
At the recent <a href="http://summit.atlassian.com/">Atlassian Summit 2010</a>, we demonstrated the homegrown tool that Atlassian's global Technical Support team uses to manage our shared support queue. In part 1 of this blog series, we'll...