If your company has made the switch to a mobile-first strategy, make sure you don’t leave your product documentation behind. Your customers are increasingly accessing product information on their phones, making a seamless mobile experience more important than ever. These four tips will help give your customers a great mobile experience. Plus, check out the Instant Websites for Confluence Cloud add-on which turns any Confluence space (such as your documentation) into a super-fast, static website that looks beautiful on mobile.

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Use Confluence for blogging and outline your blog process

It's important to create a blog requirements doc and make it available to all your blog authors. Also, by creating a blog page template you can help your writers get started and ensure consistency. Confluence lets you do both, which centralizes your blog process guidelines and standardizes your blog posts. The benefits of doing this are too numerous to list here, so read on!

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The Atlassian Marketplace has killer add-ons – built by those who've been there and know your pain. Automation add-ons like these increase your team's productivity and efficiency. What's more, these are only a few of the 2000+ add-ons available in the Atlassian Marketplace! Whether you're a JIRA admin, engineering lead, product manager, or another member of a software team, these add-ons will help you and your team move faster, collaborate better, and write kick-@$$ code.

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I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure that we provide a feedback loop between customers and the product. Most importantly, we try to prevent major incidents from happening before they happen – because we care about you as customers, and we want you to be customers for life.

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Training your internal customers to come to JIRA Service Desk to report issues and request help is a goes a long way toward making sure your IT team isn't interrupted with drive-by questions all day. But if you haven't created a knowledge base yet, you should. After all, the most efficient way to help people is to help them help themselves.

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A quick look at the Atlassian marketplace reveals that diagramming tools are some of the most popular add-ons available. There’s a reason for that: complicated tasks and concepts are often better expressed visually. Who wants read walls of text or a tab-filled spreadsheet? In the human brain, visuals are processed 60,000x faster than text, so organizing information in the most digestible way is a huge communication advantage.

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