I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure that we provide a feedback loop between customers and the product. Most importantly, we try to prevent major incidents from happening before they happen – because we care about you as customers, and we want you to be customers for life.

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Training your internal customers to come to JIRA Service Desk to report issues and request help is a goes a long way toward making sure your IT team isn't interrupted with drive-by questions all day. But if you haven't created a knowledge base yet, you should. After all, the most efficient way to help people is to help them help themselves.

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A quick look at the Atlassian marketplace reveals that diagramming tools are some of the most popular add-ons available. There’s a reason for that: complicated tasks and concepts are often better expressed visually. Who wants read walls of text or a tab-filled spreadsheet? In the human brain, visuals are processed 60,000x faster than text, so organizing information in the most digestible way is a huge communication advantage.

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This is part 2 in our "PMs weigh in" series, focused on how two seasoned Atlassian PMs navigate the flood of customer feedback inputs, and prioritize them in a way that maximizes customer and product impact. You can find the first part here. Gathering customer feedback, turning feedback into actionable inputs, and then prioritizing those inputs for your development team are some of the most important functions of a PM. They're also the most challenging. Every PM has their way of balancing and

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How to get $#*! done faster with the new Confluence dashboard

We thought about how people start their days and their work in Confluence. We listened to feedback about the content people need right away and how often they access it. And we discovered that most of you spend the vast majority of your time working in one space, and highly value getting back to recent work as quickly as possible. So, we made it easier to find and resume your work with a brand new Confluence dashboard.

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We're in the thick of the holiday season and whether you're the type who relishes giving your family and friends awesome gifts, or the grinch who dreads holiday, shopping you'll appreciate what the Confluence team has wrapped up for you. In the spirit of the holiday season here are 12 gifts that are already baked in to your beloved Confluence editor.

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