I’ve been a JIRA Software administrator for some time now and have worked with hundreds of customers’ instances. I'm often asked, 'How can I get more out of JIRA Software?' I always give the same answer: learn the keyboard shortcuts. Nothing will improve your speed throughout JIRA Software more than keyboard shortcuts. From creating issues, assigning work, and even administering the product, keyboard shortcuts will make you faster and more confident throughout JIRA Software. 0. Getting

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We hosted the JIRA QA webinar for an APAC audience in September and a surprising number of attendees were from North America and Europe. Because of its popularity we decided to replay the webinar and host two live Q&A sections with Michal Kujalowicz, a JIRA QA team lead, on December 9th for North American and European audiences. There were 569 questions asked between the two webinars. After reading the questions and comparing them, we noticed that our original blog post still reflected the

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Collecting the right information from the start makes interactions between the development team and issue reporters much easier. In this article, I'll share a few ways you can help ease developer pain with JIRA Software. Successful product teams incorporate user feedback throughout their entire development cycle. Product owners meet with customers, and development teams respond to bug reports both internally and from the field. For user feedback to be helpful to the program, it needs to be actionable.

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Update: JIRA Portfolio is now available for both JIRA Cloud and JIRA Server. I’m excited to announce a new member to the JIRA family: JIRA Portfolio.  As agile methodology becomes the development pattern of choice for many teams, challenges ensue when scaling agile across the business. Development teams need to communicate status, progress and forecasts throughout the development cycle. Program managers need to coordinate releases across multiple programs. Managers and executives need clear

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JIRA Agile 6.6 – Now available

It's no secret that better planning means faster and higher quality deliverables for any agile team. Our newest release of JIRA Agile provides richer data during the planning process by making agile cards more customizable than ever before. Now teams can display the data that is important to them. Additionally, we've made improvements that will allow agile teams to better optimize their flow of work across the team. With JIRA Agile 6.6 it’s now easier than ever to pre-assign work to specialists,

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In almost every organization, team members collaborate to get work done. Software teams typically transition issues between people for different functions like code development, code review, and testing (even if they are all on the same team). When transitioning an issue from one team member to another it’s important to minimize the amount of ramp up required for the receiver to fully understand the issue. Transferring issues can be extremely expensive as it requires time from not only one,

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