The Runkeeper team must move fast to keep up with the demands of the 30 million people worldwide who use the app to track daily runs and workouts. To perform like an Olympian, and keep cranking at optimal levels on all mobile operating systems, Runkeeper uses Confluence, JIRA, and HipChat. These running partners keep the team agile and on the same course. Because the company has grown at an unprecedented rate, they've faced some challenges. One of the biggest was keeping everyone

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IT support martial artists know, to be masters you've gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of HipChat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. But that's not all. HipChat for IT support can help you achieve Bruce Lee-like dexterity, and the article covers topics like: Chat room ideas for IT support Integrations to add to your chat

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It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Hall joins Atlassian

We're excited to announce that Atlassian has acquired Hall – a group chat service for business teams. In Hall, we found a fiercely talented team that shares HipChat's passion for improving the way teams communicate. We both believe that real-time, group chat transforms the way teams collaborate, builds stronger culture, and helps teams get work done faster. Hall has spent the last four years building a product that helps teams do exactly that – right down the road from our San Francisco office. As we watched Hall grow, we grew convinced that we should tackle this mission together.

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