Resolving tickets 67% faster From small tech start-up to venture-backed company with more than 300 employees, Puppet Labs found itself at a crossroads. It needed to scale its support channels while maintaining service levels. The builder of IT automation software–on-premise and in the cloud–decided to turn to JIRA Service Desk for help. During the early days at Puppet Labs, customers filed support issues informally–that is, in any way they could. As the company began to scale, tracking

Continue reading »

A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy! Mike & Mark's Q&A Top Ten: Q1: You mentioned that

Continue reading »

At Atlassian, Confluence and HipChat are the glue that connects the people, content, and conversations that drive every team and project forward. You already know that we have Confluence spaces set up to keep every team and major project organized. We also have HipChat group chat rooms that help facilitate real-time communication for these teams and projects. While both tools are awesome for helping teams collaborate, the real power comes when we connect the two together. Connect Confluence to HipChat

Continue reading »

Why I nuked my old group chat clients

This story ends with me deleting Adium from my laptop, removing Skype's "open at login" setting, and turning off Gmail chat on my work account. I just don't need them anymore. HipChat has taken their place–both in my workday and in my heart. In case you missed it... ...HipChat is now free for all teams, no matter how big. Yet loads of Atlassian customers are still messing around with group chat and communication clients. So many people missing out on so much awesome. Free awesome, even! As

Continue reading »

Get to know the new HipChat

Starting today, we'll be rolling out a HipChat that looks a whole lot different. At first you'll notice it's lighter and cleaner, but there's a lot more going on (and sets us up for more big changes to come). We're starting with the Mac app first, then we'll be rolling out the changes to the rest of the apps. HipChat for Mac 3.0 Over the past few years, the Atlassian design team created the Atlassian Design Guidelines. ADG is a public guide of the best practices when designing Atlassian products,

Continue reading »