If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on JIRA Service Desk and Hipchat to help their customers–we were thrilled. Helping technology that saves lives is a dream come true for us.

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Are you a boss? Maybe not technically, but you should always be living the boss life. And that means taking control of your work environment so you can pop that collar and win those dollars. New features and improvements in HipChat are aimed at giving you the controls. Three newbies--per-room notifications, appearance settings, and custom emoticons for all--let you choose how you want to work.

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The HipChat team went from one team in San Francisco to multiple teams across four time zones before anyone could blink – let alone think about how hard it is to pull that off. Josh Devenny (HipChat Product Manager, San Francisco) and Dave Minnigerode (HipChat Development Manager, Austin) gave a great webinar about how they manage HipChat's distributed teams of engineers, designers, and contractors. Check out the recording below. And below that, you'll find a transcription of some Q&As

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85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.

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Whether you’re large, small, co-located, or distributed, the key tenet of success for your team remains the same - communication. Clear and consistent communication, whether it's keeping everyone up to date with the status of your current project or simply informing the team of your upcoming vacation, is a vital part of ensuring your team continues to hum along like a well-oiled machine. Teams that realize this have turned to HipChat and its ability to integrate into their day-to-day workflow.

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When something's not working, who are you gonna call? The IT team, that's who. They're the superstars who fix with a click, or know what's wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There's only two minutes until the client demo. Can the IT team save the day? Watch the latest video from HipChat and JIRA Service Desk and find out!

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