We hosted a webinar with Alex Stillings from Twitter about how they use JIRA Service Desk. We got a lot of questions right afterward (hundreds of them!) and as hard as we tried to answer each one, we didn't have the ability to answer them all in the limited time we had. We wanted to make sure that everyone still got answers, so after reviewing the questions, we posted the most common ones along with our answers.

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Since we launched JIRA Service Desk, a service desk that teams actually like to use, we've been traveling around the world and talking to customers about what they need in their service desks. We discovered that there are differences in how our customers across the world approach service management. Learn more by reading the infographic below. Like it? Share it with Facebook, Twitter, or Linkedin!

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Going to HDI? JIRA Service Desk will see you there. You'll find us in the expo hall and we're right in front so don't worry, you can't miss us. Be sure to check out our speaking engagements: Vistaprint Rolls Out JIRA Service Desk in Record Time and Service Outside of IT. We'll also be hosting theater demos in our booth during expo hall hours. See a live demo of JIRA Service Desk from the product team, ask questions, and win prizes. We'll be giving away shirts, swag, and other fun things at our booth, so be sure to stop by!

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A few years ago, Andy started Halogenics with a goal of working closely with many of Australia's top medical research institutions to develop, implement, and support software that would facilitate better research. Halogenics implemented the full stack of Atlassian software – JIRA, Confluence, HipChat, Bamboo, Bitbucket - upon its inception in 2008. As a small company of three, they needed a solution that was powerful, yet cost effective.

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Learn about how email is the new 'snail mail' for service teams. This is the third post in our series on how your service team can build on top of email support with JIRA Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read more in the series here. Imagine sharing your shoes with multiple people – it's doable, but it's not easy. You need to coordinate to make sure everyone gets them when they need them.

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We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In JIRA Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Here's what's new: Plug everyone in: customers can add anyone to their tickets Help anyone, anywhere: agents can now raise requests on behalf of new customers Email the way you want: both

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