If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on JIRA Service Desk and Hipchat to help their customers–we were thrilled. Helping technology that saves lives is a dream come true for us.

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Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we saw, who we met and the overall reception from newcomers and our peers alike. We met some amazing teams doing incredible things, and we were humbled by the glowing review that not just JIRA Service Desk received, but Atlassian. When we arrived at SITS 2015, we were new to the space – this was only our second year in London, so the Atlassian crew was a little nervous that JIRA Service Desk

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85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.

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Remember when they destroyed the printer in Office Space? Many companies want to destroy their legacy systems. Cimpress (formerly Vistaprint) was able to realize their destructive dream recently, and JIRA Service Desk was there to help. We wanted to bring a bulldozer, but, city codes and stuff. A week ago, Cimpress hosted a launch party for JIRA Service Desk and celebrated their old legacy system going six feet under. Luckily, they sent us a few photos.

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There's so much more to love with JIRA Service Desk 2.5. In this release, we took the features that you already love and made them even better. Available today, JIRA Service Desk 2.5 includes updates to: Reporting: track your team's progress with more series in a JIRA Service Desk reports Branding and customization: take control of the look and feel of your Help Center Real-time Queues: keep a closer eye on your queues with animated live updates in real-time

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