IT support martial artists know, to be masters you've gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of HipChat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. But that's not all. HipChat for IT support can help you achieve Bruce Lee-like dexterity, and the article covers topics like: Chat room ideas for IT support Integrations to add to your chat

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Does your company have a service desk outside of IT? The Help Desk Institute (HDI) recently did research and found that 50% of organizations have adopted or are planning to adopt service management outside of IT.* Why is this trend happening and growing? Because "service" is not just for IT anymore, but a way of approaching work. By adopting a service desk for your business team, your team can provide anyone with an easy-to-use and simple interface to collect requests, provide self service, and resolve requests faster.

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Free ebook: Graduate from email support

Relying heavily on email for internal support? Our free ebook walks you through why email is hard to use for support teams and how JIRA Service Desk can help. This guide shows you: The hidden costs of email support How investing in a service tool such as JIRA Service Desk can help How to transition your business from email support to a new software system Read through our free guide to start getting your company off email support. Questions or comments? Feel free let us know below. Get

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It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Last week, Fortune wrote an article about our business model, our vision, and how we're approaching business collaboration. Our DNA is in helping software teams build great products and making it easier to work together across teams. Lately, we've been focusing on expanding our product offerings to non-software teams, and applying these principles for all teams, including non-technical ones. JIRA Service Desk, our newest offering and Atlassian's fastest growing product to date, is a simple yet powerful service desk that helps not just IT, but all teams deliver help to their employees in a responsive and efficient way.

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