Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people. In the IT world, this means getting the right person on the right problem -- fast. We just released a new integration with xMatters, a toolchain communication platform, to help automate and standardize your incident management processes so that your IT teams never misses a beat.

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We live in a services first world and IT sits right at the center of this transformation. This post talks about the transition to a services first world, the challenges facing IT teams with legacy ITSM tools, and concludes with how Atlassian approaches ITSM. Are you ready to transform your service desk? Read on for more.

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Instead of spending hours manually triaging or following up on tickets, let your tools do the work so you can get even more done. By creating automation rules in your service desk, the system can perform actions based on specific triggers and conditions. Setting up JIRA Service Desk to be a fully automated powerhouse will save your team hours on the clock. And who doesn’t love getting time back in an already hectic work day?

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Becoming an Atlassian Certified Administrator sets you apart from the masses and opens doors to more opportunities and advancements on your career path. Earning your Atlassian Certification shows a long-term commitment to your professional development and sets you up for success throughout your career.

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