In the latest JIRA Service Desk 3.2 server release, we've focused on shipping many of the top voted features on jira.atlassian.com. These improvements can make a world of difference in saving your team time and improving how much work can be accomplished. The latest features include approvals, customer portal transitions, knowledge base suggestions for agents, automation and webhooks, and more.

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Service and IT are the heartbeat of Atlassian. So, in honor of SysAdminDay, I decided to ask three of Atlassian’s brightest IT minds – Adrian Mason, Dan Horsfall, and Aaron Broughton – to share some insights on what processes they rely on and what they do to ensure everything goes to plan. Read on to check out their 6 help desk success tips.

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This is a guest post from DevOps Manager Michael Kren and is part of a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!

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This is the second guest post in a blog series from DevOps Manager Michael Kren about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Here's a sample: "At JAMF, we've always had a GSD (get stuff done) attitude, but we were running into the same challenge most teams hit when they are trying to build too much, too quickly: everyone was trying to do everything, and it just wasn't sustainable. We knew we wanted to transform into a true DevOps team, adopting a DevOps culture — but our old ways of working were pretty entrenched, and change can be difficult." Read on and check out the ebook!

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This is a guest post from DevOps Manager Michael Kren and is this first in a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!

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Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release train to leave the station, and customers aren’t getting value fast enough. At Atlassian, we've discovered some best practices for building products, DevOps style. Let’s start with feedback; because no matter the product, your success is solely based on your users.

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