These days, offering a great product or service, even if it's at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for a guaranteed good experience. And companies are on the hook for providing that good experience, given that it's six to seven times more expensive for companies to win new customers

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This is a guest post written by Kat Boogard, a writer for Toggl who covers a little bit of everything — but places most of her focus on career, communication, and self-development topics. So, you want to be an amazing agile team. Who can blame you? It’s human nature to want to build something awesome, especially when your team is just starting to take shape. You’re in it to win it. You want to release great software—all while making it look easy. But, unfortunately, there’s no magic

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In the latest JIRA Service Desk 3.2 server release, we've focused on shipping many of the top voted features on jira.atlassian.com. These improvements can make a world of difference in saving your team time and improving how much work can be accomplished. The latest features include approvals, customer portal transitions, knowledge base suggestions for agents, automation and webhooks, and more.

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Service and IT are the heartbeat of Atlassian. So, in honor of SysAdminDay, I decided to ask three of Atlassian’s brightest IT minds – Adrian Mason, Dan Horsfall, and Aaron Broughton – to share some insights on what processes they rely on and what they do to ensure everything goes to plan. Read on to check out their 6 help desk success tips.

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This is a guest post from DevOps Manager Michael Kren and is part of a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!

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