JIRA Service Desk customer stories: Vistaprint

From over twenty services to one powerful international service desk – in just five weeks From business cards to T-shirts to personalized phone cases, Vistaprint is the one-stop-shop for customized promotional material. With over 4,600 employees across three manufacturing facilities and 22 offices worldwide, Vistaprint's service desk needs to stay up and running 24/7. Still, the team struggled to find a service desk that worked for them. Then, in November 2013, Vistaprint's Dave

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Update: DIY service desk webinar recording now available You asked for it, so we’re posting it. Here is the recording from the webinar that took place on July 8th, 2014. We hope you enjoy the recording and please share it with your team to help spread the word on JIRA Service Desk. https://www.youtube.com/watch?v=wnXyM1O9J8w You can also see the slides that we used in the presentation here: Thanks to everyone who attended and asked questions.   According to Forrester,

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Ever since we launched JIRA Service Desk, we've been psyched to hear how our amazing customers are using it. How Friday Media Group implemented a single, global service desk Friday Media Group is the biggest independent media company in the UK. What started in 1975 as a local advertising paper to East Sussex now boasts a portfolio of over 80 websites generating 10 million monthly visitors – 20 percent of all UK internet users. Prior to JIRA Service Desk, agents used as many as four

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Managing Inventory in JIRA: A Plugin Approach

You might have read our recent series on asset management with JIRA. This guest blog post from Tuncay Senturk of Snapbytes describes how you can use the Inventory Plugin for JIRA to quickly and easily get started with asset management in JIRA. Tuncay Senturk is the creator of the JIRA Enhancer Plugin, Twitter Plugin for JIRA, Time to SLA Plugin for JIRA and Stateoscope add-ons for JIRA. Why inventories? The primary challenge of inventory management is simple: As organizations grow,

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Did you know?  The Atlassian Foundation has donated over $3.9 million to various charities. All proceeds from our fully featured 10-user JIRA starter licenses go to Room to Read, which promotes literacy and gender equality in education throughout the developing world.  Every Atlassian employee is given five days of volunteer leave.  At Atlassian, we believe in giving back. And good issue tracking. Nothing is more fun than when we get to do both.  The Atlassian Foundation's

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Introducing JIRA Service Desk 1.2

Over the past few months, we've built a whole host of new features to supercharge JIRA Service Desk. You asked – we delivered. JIRA Service Desk 1.2 satisfies over 300 customer requests. We're excited to announce that many of your feature requests are now live! Collect, service, report. JIRA Service Desk 1.2 makes doing your job even easier. Better security JIRA Service Desk 1.2 comes with all new permissions management. Get granular with your security and define exactly who is seeing

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