Collaborate with developers using JIRA Service Desk

We know developers love JIRA. That's why over 25,000 teams already use JIRA to track work. Now it's time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both! Use JIRA and JIRA Service Desk to get your service desk team in the same place as your development team for seamless escalation of service

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices. We recorded the webinar for any of you that

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A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy! Mike & Mark's Q&A Top Ten: Q1: You mentioned that

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We recently hosted a webinar with two Atlassian product managers called "Practical Advice for Agile Product Management." Confluence product managers Sherif Mansour and John Masson shared their expertise on the elements that go into building great products, starting with conducting research and customer interviews and concluding with how you can tell a story about your release. We recorded the webinar for any of you that missed it or want to watch it again and share it with your teams. Watch it

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Happy December, the time for retrospectives!  The end of the year is a time for reflection. For our team, each member considers questions like: What went well? What accomplishments did I make? What do I want to improve on? What did I miss that I want to do next year? That's right, December is our yearly retrospective! (That's the cool agile term.) Retrospectives are the meetings held after a sprint, iteration, or release. They provide an opportunity for agile teams to learn, grow,

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New webinar: JIRA + Stash, a love story

Context switching is a productivity killer for development teams of all sizes. In most workflows, issue trackers like JIRA record which features have been built, which bugs have been fixed, and what work is scheduled for future releases. Version control systems like Git track the actual code used to bring these bug fixes and features to life. While both systems are vital to your workflow, keeping the two in sync can take some effort and discipline from your development team. At Atlassian, we're saving

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