Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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Happy New Year! It's time to dust off those running shoes and tackle your new year’s resolutions! Often, teams take the New Year as a time to assess, re-prioritize, and plan. Even when using an agile approach, there is still a need to project and forecast over a longer time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. Agile portfolio management helps to get everyone in the organization on the same page by visualizing the

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Sprint planning at Atlassian: How we do it

This article is the second in a series on agile ceremonies. Learn how we do sprint retrospectives, too! Every new year brings a renewed sense of purpose and in the software world, promises to ship better software. At Atlassian, we rely heavily on the agile ceremony of sprint planning to refocus execution, minimize surprises, and guarantee overall higher quality code during the new year. Let's walk through four tenets of sprint planning we find most helpful. Step 1: Check your roadmaps before you

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Collaborate with developers using JIRA Service Desk

We know developers love JIRA. That's why over 25,000 teams already use JIRA to track work. Now it's time to get your service desk into the mix. JIRA already empowers your developers to build great software. Similarly, JIRA Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both! Use JIRA and JIRA Service Desk to get your service desk team in the same place as your development team for seamless escalation of service

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices. We recorded the webinar for any of you that

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