For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with JIRA's flexible workflow engine and how to integrate support and asset management for streamlined IT service.

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Zephyr has announced the release of their next generation add-on designed to help customers accelerate agile testing inside JIRA Cloud. The release of Zephyr for JIRA Cloud helps project teams extend their JIRA Cloud software to include testing into their workflows, and become more agile and collaborative. Since the launch of JIRA Cloud, customers have been asking Atlassian for a way to customize their Cloud instances with add-ons from the Atlassian Marketplace.

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Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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Dean Hudson, Senior UX designer for JIRA, walked us through a typical day on the JIRA team for designers and developers alike in his webinar 'Collaborative design in agile teams.' He shared how JIRA integrates design into an agile development framework and spent 40 minutes answering questions from attendees. Forty minutes was not enough time to answer the 300+ questions, so Dean came up with a list of his top 10 questions and answers so everyone can learn how we do it. These Q&As range from what design tools Atlassian uses to how Atlassian handles customer feedback.

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With over 6 million members, Gilt is one of the hottest e-commerce sites on the planet. At noon every day it provides a flash sale of today’s top designer labels at up to 60% off retail. “At Gilt, every day is Black Friday,” says lead engineer Yoni Goldberg. Seconds after announcing a new sale, site traffic and transactions hurtle astronomically. Every employee and every team from development to distribution centers must be ready for the spike. It takes an agile, collaborative effort, spanning hundreds of employees from Dublin to Manhattan, to ensure a smooth and reliable customer experience.

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