Are you an IT team leader, a JIRA admin, or a service desk professional? Then you don’t want to miss this event! We're taking JIRA Service Desk on the road with the help of our Atlassian Experts. We'll show how JIRA Service Desk can help you delight your internal and external customers, capture and share knowledge on the fly, collaborate, and extend your ITSM experience to other teams within the company.

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JIRA Portfolio: The fundamentals

Getting started with anything new can be tricky, but getting the fundamentals right makes it a lot easier! For JIRA Portfolio, the fundamentals begin with initiatives and themes, so we'll start with those. If you have any questions about other concepts in JIRA Portfolio, let us know in the comments and we can address those later on in this fundamentals blog series. Introducing initiatives We talk lots about initiatives and how they give you that cross-team and cross-project view, but what

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Like hoodies and startups, peanut butter and jelly, cats and laptops, sriracha and everything, software development and IT support are better together. Incidents, feature requests, and bugs in the form of support tickets often need to be escalated to development. When developers prefer working in JIRA, and IT teams are in other systems, linking support tickets is often a broken process. The options are double handling with third-party apps, manual entry, and clunky integrations, which often leads

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Plan better with JIRA Portfolio 1.9

We're excited to bring you JIRA Portfolio 1.9, which makes planning even more realistic. The new capacity visualization makes it easy to see how much work can get done and provides transparency if targeted deadlines are not realistic. Flexible sprint configuration makes sure your portfolio plan reflects the way your team actually works, so you can accurately plan. And now you can update your teams' work day settings so JIRA Portfolio doesn't think they're working over the weekend and on Christmas.

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We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach us. As an Atlassian, I prefer working in JIRA. It’s my favorite place to plan, track, and get things done, however, I find that sending colleagues (who are often non-technical) to JIRA introduces them to an unfamiliar interface they don’t necessarily know how to navigate.

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Play it safe: Disaster Recovery for JIRA Data Center

Since we launched JIRA Data Center in July 2014, Disaster Recovery has been one of the most frequently requested features from customers. JIRA is business critical and customers want to be prepared and ensure its availability in the event of a disaster. Well, we listened and we're excited to announce that it's here! With JIRA Data Center 6.4, customers can now configure a cold single or multi node standby site in a geographically separate location.

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