It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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A leap second is a one-second adjustment that is occasionally applied to UTC (Coordinated Universal Time) in order to keep its time of day close to the mean solar time. The most recent leap second insertion happened on June 30, 2012 at 23:59:60 and caused disruptions in computing systems all around the world.

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The Runkeeper team must move fast to keep up with the demands of the 30 million people worldwide who use the app to track daily runs and workouts. To perform like an Olympian, and keep cranking at optimal levels on all mobile operating systems, Runkeeper uses Confluence, JIRA, and HipChat. These running partners keep the team agile and on the same course. Because the company has grown at an unprecedented rate, they've faced some challenges. One of the biggest was keeping everyone

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On Tuesday, JIRA Product Managers Otto Ruettiner and Eve Stankiewicz hosted a webinar on performance testing. In 30 minutes, they revealed the five secrets of ensuring a highly-performant large scale JIRA instance. Check out the recording and learn everything you need to know about: What performance improvements you can expect from (upgrading to) JIRA 6.4 How your instance's performance might change as it scales Suggestions of the best tools for implementing your own performance testing Watch

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See how the JIRA Portfolio team uses JIRA Portfolio

Long-term planning and agile, is it really possible? Even when using an agile approach, there's still a need to forecast over a long time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. We tend to find that a lot of teams using JIRA are actually tracking their long-term plans and strategic goals in disconnected tools like spreadsheets, which can be quite painful and time consuming! So today I'm going to show you how our resident

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