I've had a number of people ask me lately, “how can I use priority to better manage issues inside of JIRA?” Throughout my career in software different teams have used priority to communicate different processes inside of their issue tracking systems. Failure to be crisp about the definition of priority makes work more confusing to get done. Allow me to set a few global definitions to frame our discussion: Priority – The relative importance of an issue in relation to other issues

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In February, two of our very own Atlassian Confluence product marketing managers, Matt Hodges and John Wetenhall, hosted a live webinar sharing agile best practices for software development that they’ve learned over the years. They talked about: Agile basics like sprint management and retrospectives Planning, communicating, and executing on quarterly goals Making the best use of JIRA, Confluence, and JIRA Agile Watch the recording, share it with your team If you’re interested

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In February, two of our very own Atlassian Confluence developers, Anatoli Kazatchkov and Edith Tom, hosted a live webinar sharing agile best practices for software development that they’ve learned over the years. They talked about: Spiking new features and running shorter sprints Running frequent demos, dogfooding, and shipping frequently Empowering developers, open communication, and continuous improvement Using JIRA and Confluence for Agile software development The webinar

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Ever since we launched JIRA Service Desk, we've been psyched to hear how our amazing customers are using it. How Friday Media Group implemented a single, global service desk Friday Media Group is the biggest independent media company in the UK. What started in 1975 as a local advertising paper to East Sussex now boasts a portfolio of over 80 websites generating 10 million monthly visitors – 20 percent of all UK internet users. Prior to JIRA Service Desk, agents used as many as four

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Today I'm excited to announce the availability of the new release burndown chart inside of JIRA Agile labs. The release burndown chart gives the team clear insight into the evolution of a release throughout its life cycle. It's every scrum software team's goal to deliver new features and optimizations to their customer base. Many software teams bucket chunks of work for a release into a version inside of JIRA. A version is a distinct piece of software that is shipped to customers. During development,

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Yellow Pages Group (YPG) is one of Canada's largest digital media companies. YPG's mission is to connect Canadian enterprises to local consumers by offering a full suite of print and digital products and services. When you think "yellow pages," you might envision the iconic phone directory that has served as the sole source of contact information for decades. However, today the company has expanded its offerings to include digital listing options as well, making YPG one of Canada's largest

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