Developing on the Salesforce platform can become complex to manage as your team and your projects grow and mature. At Atlassian, our internal Salesforce development team started five years ago with a single analyst making small changes and customizations to support a single department. Today, it’s a small team of developers, admins, and a program manager supporting multiple departments with varying needs for customizations of our Salesforce deployment. The team manages both types of Salesforce

Continue reading »

I’ve been a JIRA administrator for over five years and have worked with hundreds of customers’ JIRA instances. I'm often asked, 'How can I get more out of JIRA?' For JIRA users, I always give the same answer: learn the keyboard shortcuts. Keyboard shortcuts were first introduced in JIRA 4.1.  Nothing will improve your speed throughout JIRA more than keyboard shortcuts. From creating issues, assigning work, and even administering the product, keyboard shortcuts will make you faster and more

Continue reading »

We hosted the JIRA QA webinar for an APAC audience in September and a surprising number of attendees were from North America and Europe. Because of its popularity we decided to replay the webinar and host two live Q&A sections with Michal Kujalowicz, a JIRA QA team lead, on December 9th for North American and European audiences. There were 569 questions asked between the two webinars. After reading the questions and comparing them, we noticed that our original blog post still reflected the

Continue reading »

Successful product teams incorporate user feedback throughout their development cycle. Product owners meet with customers.  Development teams respond to bug reports internally and issues from the field.  For user feedback to be helpful to the program, it needs to be actionable.  For the developers in the audience, how many of you have seen bug reports like this? As developers, that type of bug report doesn’t give us much to go on.  Ill formed issues are a central developer pain point.

Continue reading »

TAM Day: Top 5 best practices at enterprise scale

Summit 2014 has officially ended and, with over 2,100 attendees, was our biggest annual conference yet. One of my favorite additions to Summit this year was an event hosted by the Technical Account Management team, TAM Day at Summit. An exclusive event for TAM customers, TAM Day provided them the chance to meet with Atlassian product and support leadership, and exchange ideas with other TAM customers. But, what exactly is a TAM customer? Earlier this year, Atlassian launched a technical

Continue reading »

JIRA Portfolio is available today for JIRA Server. Coming to Cloud in early 2015. Full details below. I’m excited to announce a new member to the JIRA family: JIRA Portfolio.  As agile methodology becomes the development pattern of choice for many teams, challenges ensue when scaling agile across the business. Development teams need to communicate status, progress and forecasts throughout the development cycle. Program managers need to coordinate releases across multiple programs. Managers

Continue reading »