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3 steps to ease external collaboration tension

Information is power. When everyone's priorities are clear, we can make better decisions for our project and the organization as a whole.  Once upon an time at an old job, I needed a considerable amount of the IT group's time to help me get a new CRM server up and running for my project. I often got the answer: "Wait." but I never knew why. Deadlines were looming, and it was becoming hard to explain to my stakeholders why things were delayed. I didn't know what priorities were trumping me, or if

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HowTo: Capacity planning with JIRA

For many teams becoming agile is a journey, not a point-in-time transition. While many teams share similarities, each team is unique in its skills and relationships. In this article, I'd like to focus on teams that have different, specialized skill sets; teams that can benefit from capacity planning, which ensures that there is the right amount of work for each person in the iteration. Many of the concepts in this article are for organizations that push work to the team. As teams transition to agile,

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Inside JIRA Service Desk: reports

A look inside JIRA Service Desk This is part four of a blog series taking an inside look at JIRA Service Desk, the newest member of the JIRA family. JIRA Service Desk is a modern and flexible service desk experience that integrates directly with JIRA, our issue management software used by more than 22,000 teams worldwide. For a full product overview, click here.  Read previous blogs here:  Part one: the customer portal Part two: SLAs Part three: queues  Part four: reports Good

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How we manage Atlassian blogging with JIRA Agile

Atlassian has a very prolific blogging schedule, which includes 12 different blog categories with unique owners, and dozens of authors scattered throughout the company. Today we'll take a look at how the content manager uses JIRA and JIRA Agile to stay on top of everything. Keeping pace with the blogging schedule is all about flow. The content team has a few key goals when releasing content to Atlassian Blogs: Keep a steady flow of content rolling out to the readers Ensure each blog gets

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Case study: Why did Santa go JIRA Service Desk?

Based in the North Pole, Santa Claus Ltd. (SCL) is the leading provider of consumer goods on the world's second-most celebrated holiday, Christmas. SCL delivers presents to every child in the world between the hours of 9pm on Christmas Eve and 5am Christmas morning, in 24 time zones. Santa Claus Ltd. Headquartered: The North Pole  Founded: 1,000+ years Case study   Santa Claus Ltd. is world renowned for its reliable roof-to-door delivery services. Each year, SCL manufactures,

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JIRA on-boarding competition update: Bigger prize, one week left!

I'm speaking at RoadTrip 2014 Learn More »

There are only eight days left until the JIRA on-boarding competition closes on December 20th. We started the competition to give you, our customers, a chance to help shape the way we onboard new JIRA users. We know that everyone has their own recipe for successfully spreading JIRA adoption, and we want to use the best recipe to help the entire JIRA community. Bigger prize for the holidays Just in time for the holidays, we've sweetened the pot for the winning submission. Now, in addition to eternal

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