Extending the JIRA Automation plugin

For information on what the JIRA Automation plugin is, and how it can help you, please read the first part of my article, Why Atlassian support uses the JIRA Automation plugin. Open for extension: Write your own triggers and actions! The automation plugin is fully extensible in the sense that you can easily create your own triggers and actions in your plugins. Here's a small example of creating an action to update a reporter's profile. Whole source can be found here. This action is very useful

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Yesterday, two of our very own Atlassian Confluence developers, Anatoli Kazatchkov and Edith Tom, hosted a live webinar sharing agile best practices for software development that they've learned over the years. They talked about: Spiking new features and running shorter sprints Running frequent demos, dogfooding, and shipping frequently Empowering developers, open communication, and continuous improvement Using JIRA and Confluence for Agile software development The webinar was a huge

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Within our support system, we face quite a few tasks that could be made easier with some kind of automation/scripting layer. Just to mention some examples: Imagine we do not receive a comment on an support ticket for more than 14 days. Can we close the issue? Does our customer need any further help? After we suggest a resolution, we often are interested about the quality of our service, so we invite customers to a survey to help us understand and improve our support in general. Finally, if a customers

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Inside Atlassian: How I keep my team aligned with Team Calendars

We say that Confluence Team Calendars is your team's single source of truth for managing team leave, tracking JIRA projects, and planning events. In this post, I'll share how Team Calendars helps my team align our team, projects, and events.

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Introducing JIRA Service Desk 1.2

Over the past few months, we've built a whole host of new features to supercharge JIRA Service Desk. You asked – we delivered. JIRA Service Desk 1.2 satisfies over 300 customer requests. We're excited to announce that many of your feature requests are now live! Collect, service, report. JIRA Service Desk 1.2 makes doing your job even easier. Better security JIRA Service Desk 1.2 comes with all new permissions management. Get granular with your security and define exactly who is seeing

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Evaluating JIRA Agile – Team members

This article is part of a blog series! Part Title 1 Evaluating JIRA Agile – Product owners 2 Evaluating JIRA Agile – Scrum masters 3 Evaluating JIRA Agile – Team Members 4 Evaluating JIRA Agile – Everyone   Agile paints software development in a modern light. The single best thing about agile is that it engages the team in the entire planning development process: Decisions are no longer made in a vacuum away from the team, and software development

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