Newest Feature in the Atlassian Office: A Convenience Store

In Atlassian Support we aim to provide Legendary Service to our customers and ultimately make our customers awesome.  We also like to have fun while doing it! Most recently, while Tim Wong, one of our Senior Suport Engineers in San Francisco was spending 3 months abroad in our Sydney office to help train up new staff (it's all part of our secondment program), we knew we had to do something special for him for when he returned. Tim is a long-time Atlassian and a running "inside joke" we

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What is Your Tutorial’s Funnel Conversion Rate? (Part 1 of 3)

The latest assignment I've got calls for a redesign of the Atlassian tutorial that introduces developers to our software developer kit (SDK) .  This is the first of a three-part series of blogs related to this project.  In this part, I discuss the project goals, the research behind the redesign, and some metrics for measuring the current and future success of the tutorial. Part 2 documents a process you can use for creating a URL funnel.  Part 3 provides some tips and tricks learned during the

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Automatically Creating Bamboo Elastic Images with Bellatrix

As a software company boasting 15 products and add-ons, as well as dozens of plugins for them, Atlassian builds a lot of code.  I mean, a LOT of code. We're also famous for eating our own dogfood, so of course we use Bamboo to orchestrate it all.  Conducting the orchestra is a small and dedicated team of nerds we creatively call "Build Engineering".  This team manages multiple Bamboo instances, each with well over 100 Plans and scores of agents to do the work. The agents allow us to

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Do you have the ping pong skills?

Friendly competition is a staple at Atlassian. From Halloween costume and gingerbread contests, skeet shooting, poker game nights, spur of the moment foot races and even departmental competitions regarding work, Atlassians make any situation and challenge fun. When we moved to our new office in San Francisco, our brand new foosball and ping pong tables got heavy use. Naturally, we immediately organized a tournament, and the games unfolded. Nearly 40 people signed up to play in the first ping

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Bonfire 2.1 – Amazing Annotations for Agile Defect Prevention

Our goal with Bonfire is to help you deliver quality working software to your customers. Agile defect prevention is an approach whereby you find and address bugs before your customers experience them. Bonfire facilitates agile defect prevention and provides confidence that you are delivering quality working software to your customers. Bonfire helps you deliver quality working software. Atlassian Bonfire 2.1, available today, makes everyone a professional when it comes to reporting bugs. Further,

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April 13, Henceforth, Atlassian Day in San Francisco (No, really!)

Some of you may know that we recently celebrated our 10-year birthday. You might also know that we moved into our brand new offices in San Francisco – 45,000 square feet of awesomeness that really makes coming to work a ton of fun. (More on the office in a future post). Anyway, we’re celebrating that fabulous combo with a little hoopla at our San Francisco office tonight, and to commemorate the special day, the kind city of San Francisco proclaimed today officially “Atlassian Day

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