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Just found this excellent paper by Laurence Parry from the 2006 Wikimania conference. It focuses on starting and building a community wiki, and a lot of his ideas, tips, and advice also apply to wiki use in organizations:
...why would you want to build such a wiki in the first place, and why would such wikis be successful? The answers are simple: the wiki provides (in most cases) a persistent storage for community history, while at the same time the community provides a ready pool of eager, knowledgeable

