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The number of customers we support has doubled every year since Atlassian started just over six years ago. Today, we support 12,000 customers. That's a lot of legendary service.
To ramp things up to meet the demands of small 5-person teams to mega customers, we took a number of steps:
Increased the number of support engineers in Sydney (we still have developers rotate through support, too)
Opened an office in San Francisco to better support US and European customers
Manage an office in Kuala Lumpur
