Monthly Archives: November 2009

Atlassian bi-weekly blog roundup: Turkey Time!

As those of us in the San Francisco office prepare for a few days off for Thanksgiving (don't fret: support and customer service will still be active), here are a few articles to "chomp on" that our team has been working on over the past couple weeks: Code Review in Agile Teams. Wojciech is working on a several part series aimed to help you do just that. Read Part One. Integrate JIRA into Google Wave! Do you have your Google Wave invite yet? If so, this is a post for you. John explains how

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Transparency in Recruitment Reporting to your company

The Atlassian Talent (HR) Team recently started using a web based recruitment system called Taleo. The system helps manage the increasing flow of candidate applications following our recent recruitment efforts. If you work in HR or recruitment, than you have probably heard of Taleo. Although I think it is better designed for external recruiters rather than internal HR professionals and recruiters, the system has some handy functionality that helps manage the recruitment and selection process. Increasing

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Video: VertygoSLA Plugin for JIRA

Today we held a Plugin of the Month webinar with Eudes Nouvellon of Valiantys on the VertygoSLA plugin for JIRA. This plugin would be an excellent addition to any customer support or support desk users of JIRA. VertygoSLA gives organizations the opportunity to support their SLAs (Service Level Agreement) based on acknowledgment time or resolution time commitments. In JIRA, a UI displays color codes which allow you to manage, prioritize, and respect time commitments with your customers. See the webinar

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Webinar: VertygoSLA Plugin for JIRA by Valiantys

This Thursday, we are hosting our November Plugin of the Month webinar. We will discuss the VertygoSLA plugin for JIRA which gives organizations the opportunity to support their SLAs (Service Level Agreement) based on acknowledgment time or resolution time commitments. The webinar will be presented by Eudes Nouvellon of Valiantys and explain how VertygoSLA, coupled with JIRA and any high valuable business process, lets your issue management go one step further. Team members can easily handle their

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The Dundee Arms is Open for Business

"The Dundee Arms is Sydney's fifth oldest pub. Built in the 1840s, it served the ships and warehouses clustered around Darling Harbour and the shopkeepers in the Corn Exchange next door. Rich in history, the Dundee Arms has been home to many interesting residents including T.J. 'Buttie' McMahon - grandfather of Australian Prime Minister Sir William McMahon, and award-winning artists Rod Shaw, Graeme Inson, and Ivy Shore. Today the walls are decorated with many paintings and drawings that played

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Updated Support Policy Released

We are pleased to announce an updated Support Policy which aims to simplify Atlassian's position and present a more consistent and accountable support service to our customers. In summary the main changes are:We are committing 24x5 support for ALL products however non-critical issues (ie Severity L3 and L4) for products other than JIRA and Confluence have only 16hrs coverage each day.We have separated out and updated our position on bug fixes from feature requestsWe

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