Are you an IT team leader, a JIRA admin, or a service desk professional? Then you don’t want to miss this event! We're taking JIRA Service Desk on the road with the help of our Atlassian Experts. We'll show how JIRA Service Desk can help you delight your internal and external customers, capture and share knowledge on the fly, collaborate, and extend your ITSM experience to other teams within the company.

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What’s a TAM?

Sorry Sydney folks, we're not talking about your beloved sandwich cookies. (Though a Tim Tam or 10 never hurt anybody.) Today we're talking about another type of TAM: the Technical Account Manager. Atlassian TAMs give our largest enterprise customers an essential line of support. They help customers optimize deployment and use of our products. TAMs work with teams to reduce risk through reviews and planning, and they assist in strategic approaches to deployment and upgrades which help in the prevention

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In JIRA Service Desk 2.4, we've built an intelligent engine under the hood that automates common tasks and knows the next step so you don't have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA. Live queues: An improved way for your agents to keep

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How to be a super user when working with Atlassian Support

If you're an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on... Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts...

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In the coming weeks we’re updating the site with better global navigation, cleaned-up information architecture, standardized page layouts, enhanced screenshots, and improvements to key content. We’re also making some important structural changes, particularly a decision to shut down page comments. The decision comes at no small cost to Atlassian’s technical writing team. All of us appreciate the chance to speak directly with customers and fielding questions and digging into specific use cases is a great way to learn the ropes of a product. So why did we make the call?

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