One of Atlassian's core values is "Be the change you seek." For Atlassian support, it means innovation can't be put aside, despite very busy schedules. In other words, obstacles to change can't stand in the way forever. Read about some of the successes and failures of the Atlassian support team's efforts to innovate, and how scrum keeps their eyes on the ball.

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50,000 dreams come true

$48,500. That was the PricewaterhouseCoopers salary that I turned down in 2002 to start Atlassian with Mike Cannon-Brookes. There was no technology industry in Australia at the time, nor a start-up industry. Our university professors disowned us. Our parents looked the other way. Our original goal was to earn more than $48,500 and not to have to wear a suit to work. Before we achieved that humble goal, we set a big, hairy, audacious goal to one day have 50,000 customers. Fifty-fucking-thousand!

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Ahhh, the end of summer. (Or in the case of our southern hemisphere readers, the equally-lovely end of winter.) The kids are back in school, it's still warm enough to grill up some burgers n' brats, and your sunburns have finally healed. In short, everyone in the office is in a good mood. Which got me thinking: if I was one of the hundreds of Atlassian customers out there who'd like to attend Summit 2015, but hadn't gotten around to asking my manager about it, this is the time to do it. Now, if

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