Wisdom and achievement are the products of hard work, not avoiding it. We live in a society where the "instant gratification monkey" sits on everyone's shoulder. But the pleasures that result from determination and hard work far outweigh anything that devilish chimp can offer. The right mindset, like the growth mindset, helps put things in perspective. The growth mindset can open pathways to more creativity and possibility, and enable the setting of higher goals and more achievement.

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One of Atlassian's core values is "Be the change you seek." For Atlassian support, it means innovation can't be put aside, despite very busy schedules. In other words, obstacles to change can't stand in the way forever. Read about some of the successes and failures of the Atlassian support team's efforts to innovate, and how scrum keeps their eyes on the ball.

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