A big thank you to Mike Hansen and Mark Kilby at Sonatype for hosting our first customer webinar. They shared the Sonatype story and how the team tackles agile development on a daily basis with a completely distributed team. Our customers are what make Atlassian awesome, and we love hearing their success stories. Here’s a link to watch the webinar again and share with your team. Keep reading for the top 10 questions and answers. Enjoy! Mike & Mark's Q&A Top Ten: Q1: You mentioned that

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We recently hosted a webinar with two Atlassian product managers called "Practical Advice for Agile Product Management." Confluence product managers Sherif Mansour and John Masson shared their expertise on the elements that go into building great products, starting with conducting research and customer interviews and concluding with how you can tell a story about your release. We recorded the webinar for any of you that missed it or want to watch it again and share it with your teams. Watch it

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Stash 3.5: comment likes, syntax highlighting, and more

Since our last release, the Stash team has been hard at work fixing bugs and adding improvements that will make developers more productive. Today, we’re excited to announce Stash 3.5 with three new features that we hope will delight our users: Comment likes, syntax highlighting, and tags in commits list. Try Stash 3.5 today Reduce comment clutter using comment likes Comments allow you to discuss, collaborate, and approve code changes related to a pull request. As your team grows, more and

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Happy December, the time for retrospectives!  The end of the year is a time for reflection. For our team, each member considers questions like: What went well? What accomplishments did I make? What do I want to improve on? What did I miss that I want to do next year? That's right, December is our yearly retrospective! (That's the cool agile term.) Retrospectives are the meetings held after a sprint, iteration, or release. They provide an opportunity for agile teams to learn, grow,

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How to build a self-service knowledge base

Help yourself, with JIRA Service Desk and Confluence. Confluence is the best way to build your team's knowledge and JIRA Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes. Why self-service? According to Forrester Research, manned support can cost up to $12 per contact,

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Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey by leading analyst firm Coleman Parkes shows that: 91% of customers say they prefer self-service if it were available and tailored to their needs 40% of customers contact a call center after they can’t find answers to their question via self-service Self-service lets your team do more with less—less cost, less time, and less bandwidth. Learn how you can make your knowledge

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