Cue the music for one of JIRA Software’s new permissions: manage sprints. Learn more about permissions and how they function behind the scenes to affect every member of your team. Plus, get an overview of how manage sprint permissions bring simplicity to planning and tracking work, remove overhead, and minimize risk for everyone – no more single points of failure and instead an environment in which the entire team can be more agile.

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How does your IT team solve problems? Does it involve answering a lot of emails? Does half the company walk by and ask for help? That's not exactly the most efficient way to help your internal customers. Good news: there's a way to re-write the script, and it's called knowledge management. Here are four things to keep in mind as you get started.

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The Atlassian Marketplace has killer add-ons – built by those who've been there and know your pain. Automation add-ons like these increase your team's productivity and efficiency. What's more, these are only a few of the 2000+ add-ons available in the Atlassian Marketplace! Whether you're a JIRA admin, engineering lead, product manager, or another member of a software team, these add-ons will help you and your team move faster, collaborate better, and write kick-@$$ code.

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I'm part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure that we provide a feedback loop between customers and the product. Most importantly, we try to prevent major incidents from happening before they happen – because we care about you as customers, and we want you to be customers for life.

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Teams like HR, facilities, legal and even marketing adopt service desk portals to handle requests from their internal customers, and soon there are service desks for practically every team. But this viral spread of service desks within a company can make finding the right service desk sometimes challenging – let alone figuring out which request type matches the problem you're trying to solve. So we used machine learning to make JIRA Service Desk's search a whole lot smarter.

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