Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in HipChat and Confluence, but it’s in the DNA of all our products. In JIRA Service Desk, Atlassian’s IT Service Desk offering, collaboration is critical to solving IT tickets faster.

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Guest post: Keeping master clean with Bamboo and LEDs

This is a guest post from David Cook–growth hacker at Jut, Atlassian alumnus, and possibly the fastest man on earth. A few months ago, we realized we had a problem with our automated builds in Bamboo. There were some tests that only ran on master, and developers would sometimes merge in a branch that had passed locally, but would break on master. Then other developers would merge to master when it was broken–making it more difficult to figure out why the builds had broken in the first place.

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Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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You and your software development team are invited to our upcoming webinar, “How to build an engineering knowledge base to power better development.” We’re teaming up with Atlassian Expert, Praecipio Consulting, to teach you how to augment your development process with better knowledge sharing using questions and answers (Q&A).

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