We built JIRA Core because we realized business and back-office teams could benefit from JIRA in the same ways software teams do. JIRA Core extends the workflow functionality and customizability of JIRA to business teams so they can track work, manage projects, and stay on top of everything. JIRA Core lets business teams define their processes, break down and track issues, and organize work. Issues in JIRA Core can represent all kinds of things: a task, a document... even a person. Just about anything you want to track can be an issue. Read on to see more of the many examples!

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  Pop quiz! Name three things you'd rather do than set up approvals in your service desk tool. Get a root canal? Darn socks? Walk barefoot through the snow (uphill both ways)? If your toes are already getting frostbite just from thinking about it, I've got good news: JIRA Service Desk now offers an easy way to set up approvals on tickets. Self-service for the win! Approvals let you designate someone in your organization to give the  before you start work on a ticket. Just add an approval

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Since the launch of JIRA Software, we’ve added some features to make the lives of every software team member easier. But you might not know these features exist! Read on to learn how these four features put more control of JIRA projects into the hands of team leads, scrum masters, and developers. You can start using these features today, and we guarantee they'll make you and your team more efficient.

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We recently conducted a survey to assess and evaluate the latest software development trends amongst our customer base and more than 1,300 people weighed in. While most of our insights are focused on process, one thing stood out to us that we wanted to dig deeper into: 80% of respondents said the average development team in their org had 10 or fewer members. Here are our thoughts on why that's happening, and the advantages small teams enjoy.

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Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We set out on a mission to see if tech support and development teams were collaborating. To kick it off, we commissioned a never-been-done-before study with HDI, the largest association for technical support professionals, boasting 150,000 members. Here are five findings that might surprise you.

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As agile teams change, it's increasingly important to track your own work while understanding what the rest of your team is working on and how the team as a whole is doing. The solution? Dashboards. You can assemble a dashboard in minutes (if not seconds), change it on the fly, and use it to get a high-level overview and/or granular view into the progress of you and your team's day-to-day work. Plus, they’re great for any member of a software team, regardless of role. Here's how to set up an agile dashboard for yourself or your team using JIRA Software, and how different gadgets – the building blocks of a dashboard – can help you organize projects, assignments, and milestones.

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