Teams like HR, facilities, legal and even marketing adopt service desk portals to handle requests from their internal customers, and soon there are service desks for practically every team. But this viral spread of service desks within a company can make finding the right service desk sometimes challenging – let alone figuring out which request type matches the problem you're trying to solve. So we used machine learning to make JIRA Service Desk's search a whole lot smarter.

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Workflows provide a huge advantage to your marketing process and the success of your projects. As a visualization tool, workflows can help your marketing team come to consensus on the steps needed to complete tasks, anticipate or remove bottlenecks, and move much more quickly. Put simply, workflows give everyone a sense of ownership and accountability.

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We're committed to helping teams deliver software at speed. Today we’re excited to announce that we’ve shipped these features: Smart Mirroring to improve clone performance for distributed teams, available in Bitbucket Data Center; Git LFS support to allow collaboration on all file types of any size, available in Bitbucket Server and Data Center; and Projects for organizing multiple repositories, available in Bitbucket Cloud, Server and Data Center.

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