85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.

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In a previous JIRA insiders, I showed you how the JIRA Portfolio team combines long-term planning and agile execution using JIRA Portfolio. I also mentioned that "techniques for coming up with a high-level product strategy could fill a separate blog post." We were overwhelmed by the interest and feedback in that blog (thanks!), so I'm delivering on that promise today by sharing some of the techniques that help us with defining, discussing and presenting a strategic product roadmap and how to translate

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Whether you’re large, small, co-located, or distributed, the key tenet of success for your team remains the same - communication. Clear and consistent communication, whether it's keeping everyone up to date with the status of your current project or simply informing the team of your upcoming vacation, is a vital part of ensuring your team continues to hum along like a well-oiled machine. Teams that realize this have turned to HipChat and its ability to integrate into their day-to-day workflow.

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Remember when they destroyed the printer in Office Space? Many companies want to destroy their legacy systems. Cimpress (formerly Vistaprint) was able to realize their destructive dream recently, and JIRA Service Desk was there to help. We wanted to bring a bulldozer, but, city codes and stuff. A week ago, Cimpress hosted a launch party for JIRA Service Desk and celebrated their old legacy system going six feet under. Luckily, they sent us a few photos.

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Confluence has a simple mission: to be the one place where you organize, create, and discuss work with your team. You can centralize (and organize) all your work in a single place accessible by your entire team or company. In this blog post, I'll focus on three major improvements to existing macros available in our latest release, Confluence 5.8, that will help you organize your work and knowledge in Confluence.

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There's so much more to love with JIRA Service Desk 2.5. In this release, we took the features that you already love and made them even better. Available today, JIRA Service Desk 2.5 includes updates to: Reporting: track your team's progress with more series in a JIRA Service Desk reports Branding and customization: take control of the look and feel of your Help Center Real-time Queues: keep a closer eye on your queues with animated live updates in real-time

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