Training your internal customers to come to JIRA Service Desk to report issues and request help is a goes a long way toward making sure your IT team isn't interrupted with drive-by questions all day. But if you haven't created a knowledge base yet, you should. After all, the most efficient way to help people is to help them help themselves.

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A quick look at the Atlassian marketplace reveals that diagramming tools are some of the most popular add-ons available. There’s a reason for that: complicated tasks and concepts are often better expressed visually. Who wants read walls of text or a tab-filled spreadsheet? In the human brain, visuals are processed 60,000x faster than text, so organizing information in the most digestible way is a huge communication advantage.

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Retrospectives are one of those essential rituals of agile practice. They’re fast, they’re easy, and a great way for a team to focus on how to improve what they’re doing. But the thing with retrospectives is that they sometimes become all about the practice of your team, rather than the intent of your team. They become all about the team’s shoulda woulda coulda, rather than the team’s purpose...

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Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves JIRA Service Desk's built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.

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In a software development setting, it’s a common requirement to transfer information from emails to JIRA Software, JIRA Core, or JIRA Service Desk. Have you ever wondered “Is there is a faster way to create a new issue?” Or “How do I work with the JIRA Software notification emails?” These four best practices will answer those questions and show you how to get the most out of using JIRA Software and Outlook together.

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