We hosted a webinar with Alex Stillings from Twitter about how they use JIRA Service Desk. We got a lot of questions right afterward (hundreds of them!) and as hard as we tried to answer each one, we didn't have the ability to answer them all in the limited time we had. We wanted to make sure that everyone still got answers, so after reviewing the questions, we posted the most common ones along with our answers.

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We're thrilled to announce Snippets, available now in Bitbucket, where you can create and manage multi-file snippets of all kinds. We took a different approach than standard pastebin or gist and we built Snippets around teams. Snippets can be shared with your team, made private to you, or fully public; you control read and write privileges. If you create a snippet owned by your team, the snippet will stay with the team forever, even after you leave that team.

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Webinar: Scalable continuous integration with Bamboo

Do you have hundreds of build projects and need full traceability and better build management? Are you a member of a growing software team searching for a scalable CI tool? If you answered 'yes' to any of these questions, you should attend this webinar and take an exciting journey into the Bamboo world. Our 'Scalable Continuous Integration with Bamboo' webinar will cover some of Bamboo's most popular features that can help you get the most of this strong and scalable CI tool!

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You love Confluence because it gives your team a shared space to collaborate, access the collective knowledge of a talented group, and encourage the type of open discussion that leads to breakthroughs and new ideas. Confluence presents you with the ability to discover exciting solutions and inspired answers. The one thing you don’t need is clutter. And the one thing you never want to be is ‘That Guy’ who is the cause of clutter.

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Since we launched JIRA Service Desk, a service desk that teams actually like to use, we've been traveling around the world and talking to customers about what they need in their service desks. We discovered that there are differences in how our customers across the world approach service management. Learn more by reading the infographic below. Like it? Share it with Facebook, Twitter, or Linkedin!

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Until telepathy is mastered, software teams can enjoy the next best thing: the all-new JIRA HipChat integration. Shipped in JIRA 6.4., teams can now instantly generate project-specific chat rooms and choose which JIRA notifications are broadcast into each room. Teams will get the information they want, where they want it, in real time. This eliminates bothersome shoulder tapping, and messages that get lost in the shuffle. Heck, you won't even need mind reading with this. Let’s dive in and learn more about how teams can resolve issues faster than ever with real-time communication and collaboration in JIRA 6.4.

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