Update: DIY service desk webinar recording now available You asked for it, so we’re posting it. Here is the recording from the webinar that took place on July 8th, 2014. We hope you enjoy the recording and please share it with your team to help spread the word on JIRA Service Desk. http://youtu.be/wnXyM1O9J8w You can also see the slides that we used in the presentation here: Thanks to everyone who attended and asked questions.   According to Forrester, 72% of

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Interactive rebase in SourceTree

Over the last year we've introduced interactive rebase support in SourceTree on both Mac and Windows to help developers rewrite their commit history easier than ever. Often we've found this feature to be regarded as both mysterious and dangerous by many DVCS users, so we thought we'd help you learn what this feature does, how it can be a great asset in your workflow, and how to use it safely. What is "rebasing interactively?" In short, rebasing is a way of changing your commit history. You'll often

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In February, two of our very own Atlassian Confluence developers, Anatoli Kazatchkov and Edith Tom, hosted a live webinar sharing agile best practices for software development that they’ve learned over the years. They talked about: Spiking new features and running shorter sprints Running frequent demos, dogfooding, and shipping frequently Empowering developers, open communication, and continuous improvement Using JIRA and Confluence for Agile software development The webinar

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Last week, we held a webinar for a couple hundred people about how Confluence Questions can be used to better share knowledge. We were joined by Kim Wall, a senior IT Analyst from Principal Financial Group, and Ryan Anderson, the Product Marketing Manager for Confluence at Atlassian. They both shared a number of key insights and strategies about how to: Record and share tribal knowledge Reduce interruptions and repetitive questions Build a community and encourage collaboration Watch the recording,

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If you read my blogs often, you know how excited I am about Docker. And about Git. So you can imagine my excitement over our announcement today: Docker Automated Builds are now integrated with Bitbucket! What is Docker? Simply put, Docker is the next big thing in provisioning and deployment automation. With Docker, you can define everything needed to run applications--including the OS, database, environment variables, and start/stop scripts--and save it in a text file so that image can be

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Ever since we launched JIRA Service Desk, we've been psyched to hear how our amazing customers are using it. How Friday Media Group implemented a single, global service desk Friday Media Group is the biggest independent media company in the UK. What started in 1975 as a local advertising paper to East Sussex now boasts a portfolio of over 80 websites generating 10 million monthly visitors – 20 percent of all UK internet users. Prior to JIRA Service Desk, agents used as many as four

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