The Runkeeper team must move fast to keep up with the demands of the 30 million people worldwide who use the app to track daily runs and workouts. To perform like an Olympian, and keep cranking at optimal levels on all mobile operating systems, Runkeeper uses Confluence, JIRA, and HipChat. These running partners keep the team agile and on the same course. Because the company has grown at an unprecedented rate, they've faced some challenges. One of the biggest was keeping everyone

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Have you ever used Google to search for something you didn't know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is becoming an expectation, not a luxury – and that should be the case if you have a question at work, too.

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IT support martial artists know, to be masters you've gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of HipChat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. But that's not all. HipChat for IT support can help you achieve Bruce Lee-like dexterity, and the article covers topics like: Chat room ideas for IT support Integrations to add to your chat

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Does your company have a service desk outside of IT? The Help Desk Institute (HDI) recently did research and found that 50% of organizations have adopted or are planning to adopt service management outside of IT.* Why is this trend happening and growing? Because "service" is not just for IT anymore, but a way of approaching work. By adopting a service desk for your business team, your team can provide anyone with an easy-to-use and simple interface to collect requests, provide self service, and resolve requests faster.

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Free ebook: Graduate from email support

Relying heavily on email for internal support? Our free ebook walks you through why email is hard to use for support teams and how JIRA Service Desk can help. This guide shows you: The hidden costs of email support How investing in a service tool such as JIRA Service Desk can help How to transition your business from email support to a new software system Read through our free guide to start getting your company off email support. Questions or comments? Feel free let us know below. Get

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