Every day, service desk agents rely on various knowledge to solve customer problems. Whether it's located in a document or stored in someone's brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo'd with senior agents? Do all agents and customers have easy access to that knowledge? As the single point of contact for customers, the service desk is the face of IT. With services becoming

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Form nimble agile teams

Focus on the agile team With agile, it’s easy to talk about processes, ceremonies, and workflows. But it’s also easy to lose sight of the team. In this article, we'll explore the dynamics of forming nimble agile teams and how to configure JIRA to support multiple teams. Plus, you'll learn additional tips from the JIRA team on how to optimize work across a set of teams. Teams of people are the lifeblood of any organization. Effective teams deliver well, but unoptimized teams affect developer

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A few months ago we held a webinar with two of Atlassian's rockstar product managers on doing agile product management the right way. After seeing how helpful and popular it was, we're doing it again! Save the date: November 12, 2014 10:00 AM PST We're bringing back the dynamic duo of Sherif Mansour and John Masson to share no-nonsense advice and best practices about developing agile customer feedback loops and collaborating with development and marketing. These are the methods they use to bring

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Today we are proud to announce the release of FishEye and Crucible 3.6. In this release we've made creating a review from a branch in your SCM much, much simpler and streamlined. We've also continued improvements to the performance and enhanced the overall experience with FishEye and Crucible by adding faster keyboard navigation with the new "Actions" dialog. Try FishEye and Crucible 3.6 for free Branch Reviews Crucible 3.6 makes creating reviews for branches fast and simple. By selecting the

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Let's get the punch-line out of the way up-front: "Without being asked". In a move that genuinely surprised me, the team behind the Atlassian ordering system adopted peer code reviews in a purely organic manner. I've been thinking about why this is... But don't developers hate code reviews? Code reviews have a long and chequered history in software development. I'm not exactly a grey-beard, more sort-of "salt-and-pepper unshaven", but I'm old enough to have been part of a waterfall software

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To better serve our customers and partners, Atlassian has modified our security policy for JIRA, Confluence, and Stash. Atlassian Cloud customers are not affected by any of the changes described in this email as Cloud customers are always updated to the latest fixes and versions. New policy for security fixes Under the new security policy, when fixes for critical security issues are identified, Atlassian will produce a new minor product release for all major versions of JIRA and Confluence

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