Excerpted from i am not an artist

"The effort required to alter some software behaviour is often disproportionate to the gains to be realized from the work. But to actively reject suggestions from customers for convenience, or because “you can get away with it� seems to be the ultimate betrayal of a marketplace....

Let me give praise to one company who seems to have gotten it right. It took nearly a year during my employment at SOMA Networks to complete selection and justification of Atlassian’s Confluence (wiki) and JIRA (issue tracker) systems for use as external document and issue management solutions. These are exceedingly well written tools, with a robust code base, a broad community of plugin/extension contributors, attentive support technicians, and a snazzy user interface. They’re not written as trendy web-2.0 applications, but rather are something you can toss on a box you maintain yourself, keep the total cost of ownership fixed, and tweak to your heart’s content. And the functionality out of the box is astoundingly good."

That made my day (and the day of many other Atlassians here)!