Michael Knighten, Hosted Services

Introducing... JIRA Studio

Michael Knighten, Hosted Services talks about frontpage
November 1, 2007 12:09 PM

We're proud to introduce the newest addition to the Atlassian product portfolio - JIRA Studio. JIRA Studio is a hosted development suite, combining best-of-breed coding tools with JIRA's issue tracking and workflow engine to create an integrated development platform.

Integrated applications:

  • JIRA - the world's best issue tracker
  • Confluence - the enterprise wiki
  • FishEye - repository viewer
  • Crucible - peer code review
  • Crowd - user management and single sign-on
  • Subversion (SVN) - bullet-proof version control

A preliminary website has been launched for JIRA Studio at http://jira.com - please head over and take a look at the details, screenshots, etc., and if you're interested, sign up for our mailing list. We'll be launching a beta of the service before the end of the year, and hope to have JIRA Studio available to the world early next year.

There's much more to come regarding JIRA Studio - keep an eye on this space over the coming months for news and updates!

Michael Knighten, Hosted Services

Announcing Enterprise Hosting

Michael Knighten, Hosted Services talks about frontpage
October 30, 2007 10:51 AM

We're excited today to announce public availability of Enterprise Hosting for JIRA and Confluence. Enterprise Hosting is a great way to start using our wiki and issue-tracker without an upfront investment or dedicated IT resources. Your only concern is focusing on your business, not system and application administration.

A few features of Enterprise Hosting:

  • Dedicated (non-shared) instance of JIRA or Confluence
  • Ability to create custom themes in Confluence
  • Integration with your existing applications via LDAP, API access, etc.
  • Enable anonymous access
  • Manage your own plugins

Enterprise Hosting is our second hosted offering following last February's launch of our popular Confluence Hosted. In less than a year, we've had nearly ten thousand people sign-up to try Confluence Hosted, which makes us even more excited to expand our hosted offerings to other products.

You might be asking yourself, what does Enterprise Hosting give me that isn't already included in Confluence Hosted? The answer is enterprise-level control. Confluence Hosted is perfect for smaller organizations who want to use the world's greatest wiki and who don't need additional customisation. However, some customers require things like integration with their internal applications, custom plugins, or simply outgrow what they're using and need something more.

That's where Confluence Enterprise Hosting comes in. You get the benefits of hosting (nothing to install, no additional license cost, automatic upgrades, etc.) and the full power of the world's most popular enterprise wiki, with no compromises.

We're especially excited about JIRA Enterprise Hosting. We had generally assumed that developers would be less interested in a hosted bug and issue tracker. However, over the past couple of years, the number of customers enquiring about this has increased substantially, further substantiating the general acceptance of software as a service, and we're happy to oblige. In fact, we already have a couple customers using Hosted JIRA.

For more please see our press release: http://tinyurl.com/yvp8nh

Details and pricing at: http://www.atlassian.com/hosted/enterprise/

Michael Knighten, Hosted Services

Confluence Hosted: Invitations and BarnRaising

Michael Knighten, Hosted Services talks about hosted
August 3, 2007 1:35 PM

This is the second in a series of instructional posts for Confluence Hosted users, to be simultaneously published on the Atlassian News Blog and the Hosted wiki blogs. For more about Confluence Hosted, click here.

In the first post of this series, we discussed Getting Started with Seeding and Scaffolding as a way to get some content into your wiki and start creating interest within your organization. In this post, we'll discuss how you invite other users to interact with the wiki, and further how to get them involved in using the wiki.

Wikipatterns has this to say about inviting users: Inviting people to use a wiki is a good way to guide their first interaction with it. Early adopters are by nature eager to try new tools, but most people don't for a variety of reasons. Some are risk-averse, others prefer training at the start of using something new, and others are simply too busy. An invitation creates an opportunity to dedicate time to trying the wiki, and gives people reassurance that someone knowledgeable is there to help them get started.

In Confluence Hosted, the ability to send invitations is limited to account administrators. The reason for this is that each user counts towards the account total, and allowing all users to invite might mean that you reach your maximum far sooner than you expected.

AccountAdmin
Account administrators see an Account Administration button on their dashboard, which takes you to a console where users and groups can be managed. From there, click on 'Invite' and you will see a screen like the below.

AccountAdmin

Choose the invitation recipient, customize your welcome message, preview and send. You've now invited somebody to your wiki.

Now that you've invited some users, how do you get them involved? One approach is what WikiPatterns calls BarnRaising. A wiki BarnRaising is a planned event in which a community meets at a designated time to build content on the wiki together. One person alone can't build all the content in a wiki, and a community of people needs to understand how to use the wiki, and feel a sense of buy-in for it to become successful. A BarnRaising achieves this because people come expecting to learn how to use the wiki, and they are able to interact with each other as they work, thus strengthening community bonds and creating a support network that keeps people using the wiki.

BarnRaising is a great way to jumpstart a wiki. It gets people used to using the wiki, and gets a critical mass of content on it so people keep coming back. Since everyone is working on it at the same time, it establishes a support network that's essential to building peoples' confidence and breaking down any misconceptions they may have about the wiki.

It's a good idea to meet briefly before or at the beginning of the BarnRaising to plan what content will go on the wiki, establish a basic organization system (this can be as simple as making sure links to all pages appear in an organised list on the home page), and agree on general standards for the wiki.

Michael Knighten, Hosted Services

Atlassian Translations

Michael Knighten, Hosted Services talks about atlassian
July 5, 2007 4:59 PM

With this week's release of JIRA 3.9.3 we have for the first time bundled complete professional translations, in French and German, with the product.

From the JIRA 3.9.3 Release Notes:

The French and German language packs have been completely rewritten and are much more comprehensive than ever before. The administration sections of JIRA are now completely translated. To achieve this, we recently engaged a professional translation company to provide German and French versions of JIRA. These translations are now available in JIRA 3.9.3, and we hope they will make your experience with JIRA even better.

Thank you, danke and merci to all those people who have provided the previous translations over the years, and also to those who have recently been helping us to check the translations for style, consistency and correctness.

For more information about our ongoing translation efforts, please visit:
http://confluence.atlassian.com/display/TRANSLATION

Michael Knighten, Hosted Services

Confluence Hosted: Getting Started with Seeding and Scaffolding

Michael Knighten, Hosted Services talks about hosted
May 31, 2007 12:30 PM

This is the first in a series of instructional posts for Confluence Hosted users, to be simultaneously published on the Atlassian News Blog and the Hosted wiki blogs.

You've heard over and over again that wikis are the hot new thing in corporate applications, the collaboration tool of the future. You've done your homework, performed some research, asked some geeky but well-informed mates, and finally, grudgingly, agreed that, yes, Atlassian's Confluence is the only real answer for enterprise wiki solutions (it's true). You've now moved to the next step - you've signed up for Confluence Hosted, Atlassian's new 'software-as-a-service' offering of Confluence.

Once you've signed up (whether for the evaluation or for the paid version), you log in, note carefully the location of your bull.jpg primary space and all the important buttons (add page, preferences, and so forth)... and you find yourself facing a blank screen. Fear strikes. Hands tremble. "What am I supposed to fill all this space with?" you wonder to yourself. You liken yourself to a young Ernest Hemingway, facing a deadline and a damning case of writer's block; however, its only 10:30am, you're stuck in a bright, florescently lit office, and neither a full bota of wine nor all the bulls in Pamplona can save you from the sad fact that only you can make your organization's wiki initiative a success.

Luckily, our friends at Wikipatterns have some ideas for ways that you can a) jump-start some content for your wiki, and b) get your fellow coworkers in on the fun.

The First Edit
Once you've logged into your account, you can immediately open and begin editing your pages. first_page.png Don't be afraid, start with editing the homepage. Make some changes. And if you would like to get the original page back, simply go back in time and restore any version of the page you want.

Seeding
Seeding is a content pattern defined on Wikipatterns as using some amount of preexisting content to seed the wiki. This could be existing Word documents, intranet pages, or content from other internal systems: basically anything you have that can be easily copied and pasted into Confluence will work. The more useful the original content, the more often it's referred to by your fellow coworkers, the better. Worry about formatting and cleaning up later; what's important is to get some content in there. In fact, making some mistakes in the copy/paste process might not be a bad thing; Wikipatterns describes another pattern called Intentional Errors, defined as deliberately making mistakes which are left for others to find and fix, thus getting them used to editing a wiki. These may sound sneaky, but they are proven methods of getting content into your wiki and getting people to use it.

Scaffolding
expense_scaffold.png A second pattern we'll discuss is Scaffolding. The Scaffold pattern involves giving people a place to start by "framing" the content that should eventually go on a page. People often respond better to a page with a template than one that's completely empty. Anytime you're adding something new to the wiki, make a quick scaffold for people to collaboratively build content. It doesn't have to be anything fancy - in fact it's best with a wiki to use as little structure as necessary. Just as an empty page can deter people, an overly structured page can seem like the author already knows what s/he wants and doesn't need any help.

Seeding and Scaffolding - two relatively simple processes with a common theme; just start adding stuff. Much like Hemingway, we learn that the hardest step to writing the novel (or building your wiki) is writing the first sentence. Once you get a small amount of content into your space, and get others to look at it and add their own, you'll find that the wiki will take off, and soon you'll be facing the opposite problem: how do I manage all this content? But that's a good problem to have, and one we'll discuss in a future post.