Atlassian Partner, CustomWare Asia Pacific, recently completed some great integration work. We were really interested (and impressed) to learn about it and thought you’d be, too. Here goes:

CustomWare was hired by Polycom to integrate JIRA, our issue tracker, directly into an existing CRM and help-desk system from Siebel. More specifically, with every Siebel transaction, a corresponding JIRA issue would automatically be created in a specific project and also return information be synchronized back to Siebel.

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