We've been working hard on delivering a new kind of service desk - one that's focused on changing the way teams help their customers. In JIRA Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Here's what's new: Plug everyone in: customers can add anyone to their tickets Help anyone, anywhere: agents can now raise requests on behalf of new customers Email the way you want: both

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For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with JIRA's flexible workflow engine and how to integrate support and asset management for streamlined IT service.

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Stash Data Center is open for business

Since its first release in April 2005 by Linus Torvalds, Git has become the world's most popular source code management system for developers. Git is also gaining traction within the enterprise. Thirty three percent of respondents to a 2014 enterprise survey by Forrester Consulting indicated that 60% or more of their code is currently stored and managed by Git-based systems. Git has become popular because of its easy branching model, flexible workflows, and distributed architecture. But Git

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Zephyr has announced the release of their next generation add-on designed to help customers accelerate agile testing inside JIRA Cloud. The release of Zephyr for JIRA Cloud helps project teams extend their JIRA Cloud software to include testing into their workflows, and become more agile and collaborative. Since the launch of JIRA Cloud, customers have been asking Atlassian for a way to customize their Cloud instances with add-ons from the Atlassian Marketplace.

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Atlassian loves the movie Office Space. It's a classic; it’s before its time, and it’s just so true. We know all the jokes about staplers, and we've even talked about having an Atlassian flair day. We're that serious. Last week, Office Space turned 16, and it feels as relevant today as it did in 1999. It's crazy how little office culture has evolved since then. We still fight fax/printer/copier machines, cubicle farms cover swaths of corporate America, while information is locked away in people's desktops or mailboxes. Sound familiar?

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By 2014, Aeria Games faced a big challenge. They were growing like crazy. From 2012 through early 2014 they saw a series of mergers and acquisitions that led to a massive growth spurt. They quickly went from being a group of 200 to being a part of a company with over 500 people. Like any company growing that fast, they were going through some major growing pains involving internal communication. Different teams were using different tools to communicate, and almost no one was on the same

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