How to build a self-service knowledge base

Help yourself, with JIRA Service Desk and Confluence. Confluence is the best way to build your team's knowledge and JIRA Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes. Why self-service? According to Forrester Research, manned support can cost up to $12 per contact,

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Google taught us that finding answers should be easy. Why should it be any different for your customers? A survey by leading analyst firm Coleman Parkes shows that: 91% of customers say they prefer self-service if it were available and tailored to their needs 40% of customers contact a call center after they can’t find answers to their question via self-service Self-service lets your team do more with less—less cost, less time, and less bandwidth. Learn how you can make your knowledge

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If you didn't catch our announcement, in true Atlassian style, we've launched a Pop-Up Hiring Tour around Australia to bring our people, culture, and office directly to you. We're looking for the best and brightest talent in our own backyard to join our team and help unleash the potential in every team through the power of software. With more than 150 job opportunities available, we're making it as easy as possible to meet our team and find out all the things that make Atlassian unique. We launched

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At Atlassian, Confluence and HipChat are the glue that connects the people, content, and conversations that drive every team and project forward. You already know that we have Confluence spaces set up to keep every team and major project organized. We also have HipChat group chat rooms that help facilitate real-time communication for these teams and projects. While both tools are awesome for helping teams collaborate, the real power comes when we connect the two together. Connect Confluence to HipChat

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Things are pretty hectic here on the developer advocacy team. We spent last week at Devoxx Belgium in Antwerp, and this week we'll be jetting around Europe and North America as part of the Getting Git Right tour. But, in the time I've had at my desk in Amsterdam, I've hacked together some cool workflows using Bamboo and Docker (more on that in a later blog post). This has meant getting some instances of Stash and Bamboo up and running, often repeatedly as I experimented with different techniques.

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Atlassian customers: 40,000 reasons to celebrate

2014 has been a banner year for Atlassian. We introduced JIRA Portfolio and Atlassian Enterprise, held our biggest and brightest Summit yet, and opened new offices in Manila and Austin, Texas. There's another milestone that hasn't been talked about as much as these others, but is incredibly meaningful for all Atlassians, especially Mike and myself: we now have more than 40,000 organizations as customers. Small company, big goals Back when we had less than 500 customers, Mike and I wondered

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