This post is part of our collection on product management. Learn best practices and get advice from Atlassian's product managers here. 1. Know your lens. Product management is all about how you frame up problems and bring solutions into focus. It's not simply a collection of skills. It's all about your lens. And if your background is primarily technical, it may be easier for you to focus on the solution first, perhaps getting too bogged down in the technical details. Conversely, if your background

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The newest HipChat integration has arrived: JIRA Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, 'reply-all'). We at Atlassian aim to unleash the power of teamwork- that's why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.

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Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The Confluence 101 ebook: Getting started in Confluence We've now collected the coursework together into one convenient ebook. Download it, read it at your leisure

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In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers' language and simplifying the request process. Today, I'm going to give you the second secret which involves making your agents' life simpler by unleashing the power of queues. The queue is a central location where your team can go to find requests that are organized and prioritized by how

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Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here's a look at three new features that will make a huge difference when you work with your next table.

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The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are planning to provide service outside of IT. Interested in learning more? We're having a webinar TODAY at 10 AM USA Pacific / 1 PM USA Eastern that will be showcasing how our HR, legal,

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