Heather Fleming and Justin Riservato from Gilt shared their advice and experiences in helping teams and companies transition to an Agile methodology in their webinar, “Stop ‘Going Agile’: The three conversations you need to have before you start.” In their discussion, Heather and Justin highlighted why having alignment in how you approach agile is more important than implementing a process, especially when it comes to talking about deadlines, engagement, and people. Here, they selected some of the top questions from their Q&A sessions that dive a little deeper into some tactics on applying the methodologies discussed.

Continue reading »

Going to HDI? JIRA Service Desk will see you there. You'll find us in the expo hall and we're right in front so don't worry, you can't miss us. Be sure to check out our speaking engagements: Vistaprint Rolls Out JIRA Service Desk in Record Time and Service Outside of IT. We'll also be hosting theater demos in our booth during expo hall hours. See a live demo of JIRA Service Desk from the product team, ask questions, and win prizes. We'll be giving away shirts, swag, and other fun things at our booth, so be sure to stop by!

Continue reading »

The devil's in the details, they say. And those little details can send you up a wall if they're not working just right. Your real work is too important to let stuff like this get to you. The Atlassian Marketplace has a vast array of useful — and no-cost — add-ons to take care of the everyday hassles, so you can get back to work.

Continue reading »

Get more done with Stash 3.7

We're excited to announce the availability of Stash 3.7 - our first official feature release of 2015. Stash 3.6, which released earlier this year, was primarily bug fixes and improvements. We also announced the general availability of Stash Data Center last week. This year is off to a great start. Check out a summary of all the amazing new features in 3.7.

Continue reading »

A few years ago, Andy started Halogenics with a goal of working closely with many of Australia's top medical research institutions to develop, implement, and support software that would facilitate better research. Halogenics implemented the full stack of Atlassian software – JIRA, Confluence, HipChat, Bamboo, Bitbucket - upon its inception in 2008. As a small company of three, they needed a solution that was powerful, yet cost effective.

Continue reading »

Learn about how email is the new 'snail mail' for service teams. This is the third post in our series on how your service team can build on top of email support with JIRA Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read more in the series here. Imagine sharing your shoes with multiple people – it's doable, but it's not easy. You need to coordinate to make sure everyone gets them when they need them.

Continue reading »