It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Last week, Fortune wrote an article about our business model, our vision, and how we're approaching business collaboration. Our DNA is in helping software teams build great products and making it easier to work together across teams. Lately, we've been focusing on expanding our product offerings to non-software teams, and applying these principles for all teams, including non-technical ones. JIRA Service Desk, our newest offering and Atlassian's fastest growing product to date, is a simple yet powerful service desk that helps not just IT, but all teams deliver help to their employees in a responsive and efficient way.

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Hall joins Atlassian

We're excited to announce that Atlassian has acquired Hall – a group chat service for business teams. In Hall, we found a fiercely talented team that shares HipChat's passion for improving the way teams communicate. We both believe that real-time, group chat transforms the way teams collaborate, builds stronger culture, and helps teams get work done faster. Hall has spent the last four years building a product that helps teams do exactly that – right down the road from our San Francisco office. As we watched Hall grow, we grew convinced that we should tackle this mission together.

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We're creating documentation spaces for each of our Atlassian Cloud apps to make it easier for you to find the product documentation you need. After all, if you only use Confluence Cloud, we don't want you to have to wade through a lot of JIRA docs to find what you're looking for. The Atlassian Cloud space still exists, but will be focused on helping Atlassian Cloud site admins with admin, billing, and user-management tasks that fall outside of specific applications. JIRA Cloud, JIRA Service

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