In the latest JIRA Service Desk 3.2 server release, we've focused on shipping many of the top voted features on jira.atlassian.com. These improvements can make a world of difference in saving your team time and improving how much work can be accomplished. The latest features include approvals, customer portal transitions, knowledge base suggestions for agents, automation and webhooks, and more.

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Realigning priority categorization in our public bug repository

At Atlassian we place a high emphasis on transparency in our software and feedback from customers. That is why we rely on our public bug repository, a place where customers can report and track any known bugs in our products, and create new feature requests. When you report a bug, we ask you for a few details including its components, versions of the product it affects, and priority. However, based on feedback we've collected, we've made a few updates to further improve transparency about how we

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The innovator's dilemma From an Etsy store owner to a mobile app startup, these days every company is a software company. However, hiring a full-time staff of Silicon Valley engineers is simply not a viable option for most small teams. At Atlassian, we see this issue all the time. Entrepreneurs and small business owners are often faced with a dilemma: great ideas, but limited development resources. Software talent shouldn’t be out of reach for entrepreneurs and opportunity should never be out

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4 features you asked for from JIRA Software

Since our early days, we've encouraged customers to share feedback and suggestions for improving JIRA Software through our feature request site. The JIRA Software team recently closed out some of the highest voted requests (more than 1,200 votes in total!) as part of the latest JIRA Software 7.2 release, including a few that you've been patiently waiting on for some time. Here are the top requests we've addressed.

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Email has stood the test of time. While new technologies pop up every day, 91% of consumers check their email at least once a day and report it as their preferred channel for marketing messages. This is great news for an email marketer, who is always thinking about how to reach customers through email campaigns. But, email marketing can be tricky. You have to be cautious about how you much email you send, who you're sending it to, and when you're sending it. And it can be difficult to stem the

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