Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use our products without having to reach out for help. So how do we create this system? Read on to learn how we bridged the gap between support and development to better prepare our support teams for releases and incorporate customer feedback into future products.

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Group video chat & screen sharing now supports 20 teammates

Sometimes typing alone makes it hard to get your point across, and that's why it’s important to have a single-click video chat experience at the ready. Video chat is super helpful when discussions in HipChat get more complex. And now, you can invite even more of your teammates to these important conversations. We’ve increased our video chat and screen sharing participant limit to 20 teammates. This means our video experience supports those small ad-hoc conversations just as well as the times you need to broadcast announcements across the team.

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With the release of collaborative editing, Confluence combines the speed of creating on your own, with the advantages of working together. See who's editing the page with you, and see their changes in real time. Collaborative editing in Confluence uses shared drafts, so there's no need to merge because you're all working on the same page. Changes are automatically saved and synced so there's no need to ever manually save. Your only decision is when to publish the changes.

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To help you along in your support adventure, we've developed an interactive IT benchmarking quiz that'll help you see how your IT team stacks up across productivity, maturity, and customer satisfaction. We'll compare your team's results against industry data and data collected by Atlassian from over 9,000 JIRA Service Desk Cloud customers in August 2016. And, we've provided some handy resources to help you climb that mountain as a team together.

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Announcing the winners of Codegeist 2016

Every year, we get our awesome Marketplace developers to compete in Codegeist, our annual global add-on hackathon. This year's competition had 932 participants, 37 submissions and 7 winners, whose add-ons we can't wait to show off. Check it out the winners.

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