You can lead a horse to water but you can’t make it drink. This tried and true saying applies to many areas of work and life, including knowledge management. Knowledge management is now an important, and some would argue, essential, part of IT support. But, the same old challenges apply when it comes to adopting knowledge management capabilities within your day-to-day tasks and workflows, and ensuring knowledge is accessible, relevant, and timely.

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We're happy and excited to introduce you to a brand new FishEye & Crucible 4.1 version! You'll enter the new world of repository-level administration with the option for instance administrators to delegate permissions to add and manage particular repositories. We also now support SVN 1.9, as well as expose SVN merge info in the commit graph. Read on to learn more...

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We're excited to announce the official arrival of HipChat Server 2.0! This new release ships with some key upgrades in security, controls, and flexibility. HipChat Server runs on Ubuntu 14.04 to give customers a more stable, performant, and secure OS. We've also improved how upgrades occur, including a new offline upgrade capability. Read on to learn more!

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People at Helios Interactive realized JIRA could be used for all sorts of different use cases throughout the agency. The more JIRA spread, the more teams wanted to use it. Now, after just two years, nearly the entire agency uses JIRA for projects that range from business development to invoice tracking, and it has become a critical part of their business. For business development, Helios uses JIRA to track the entire client pipeline, from the first meeting to the last. Ben McChesney, Managing Partner and CTO, started it all by using JIRA to manage development projects. We asked Ben to talk about how Helios uses JIRA for business development.

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I’ve felt resistance to functional programming and to functional programmers ever since functional programming became "a thing". While I'm disappointed by the arguments made against functional programming, I am equally (if not more) frustrated that the functional programming point of view has not evolved, leading it to be easily derided as developer religion. It's time to move the discussion forward. Because no matter our views on functional programming vs. object-oriented programming vs. whatever else, we all need to be functional engineers.

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JIRA Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can streamline ITIL processes, including incident, change and problem management. Read out to find out how you can apply this new feature.

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