In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers' language and simplifying the request process. Today, I'm going to give you the second secret which involves making your agents' life simpler by unleashing the power of queues. The queue is a central location where your team can go to find requests that are organized and prioritized by how

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Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here's a look at three new features that will make a huge difference when you work with your next table.

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The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are planning to provide service outside of IT. Interested in learning more? We're having a webinar TODAY at 10 AM USA Pacific / 1 PM USA Eastern that will be showcasing how our HR, legal,

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Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. "We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour." - Hadi Partovi, CEO With Code.org's success, courses now reach over 100 million students, and HipChat is how they stay connected with employees and volunteers.

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Every quarter, the JIRA Portfolio team does their full roadmap review and long-term planning. This quarter, we were able to convince Martin Suntinger, the Principal Product Manager for JIRA Portfolio, to give us a sneak peak into what goes down. Watch the webinar below to see how our planning experts use JIRA Portfolio to combine both long-term planning and agile.

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