It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

Continue reading »

A leap second is a one-second adjustment that is occasionally applied to UTC (Coordinated Universal Time) in order to keep its time of day close to the mean solar time. The most recent leap second insertion happened on June 30, 2012 at 23:59:60 and caused disruptions in computing systems all around the world.

Continue reading »

Confluence 5.7 introduced a new way to view, share, review, and resolve feedback on files; all without excessive emailing or lengthy meetings. We're excited to introduce Confluence 5.8 which significantly adds to what we started in Confluence 5.7 – making it easier than ever to stay in context and in the flow while you work with your team on a file or document.

Continue reading »

Meet the original San Francisco TAM

I've known Adam Saint Prix since my first day of work at Atlassian and I don't want to age either of us, but that was over five years ago! He is one of the most intelligent people I know, and unbeknownst to him, has established himself as an Atlassian knowledge powerhouse. A little over two years ago he was tasked with establishing the groundwork for our Technical Account Management (TAM) offering. Thanks in big part to him, our TAM program hit the ground running and hasn't slowed down since. I thought it was only fair to share some of his TAM experience and know-how with our extended Atlassian family, so I sat him down for a little Q&A.

Continue reading »

We recently hosted a webinar about two of the key culprits that deplete your productivity – email and pointless meetings and practical examples of how to shrink your inbox and construct a positive meeting culture using Confluence. If you missed the live event or want to share it with your team, you'll find the recording below. In this webinar, you'll learn: How to review work and files without email How to run a focused and actionable meeting How to make a decision without a meeting

Continue reading »