In part 1 of this two-part series, I explained the difference between a help desk and a service desk. Thankfully, the difference between service desk and IT service management (ITSM) is easier to explain - especially when you start with ITSM. ITIL, the most commonly-adopted ITSM best practice framework, describes ITSM as: “The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate

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Let's be straight: no tool in the world will magically make you DevOps (or agile, or lean). DevOps champions collaboration and communication between development and operations teams, so it's more of a cultural shift than a magic recipe. However, there are tools and technologies that support automation and collaboration between teams. People often ask us about the tools we use (besides our own) to support the DevOps way of working at Atlassian. So I put together a buyer's guide that will point out things to look for when shopping for DevOps tools, as well as tell you which tools we use on our teams.

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It's that time of year again, time to submit a talk for Atlassian Summit! Summit 2016 returns to sunny San Jose this year, and from October 10-14 all the awesome you've come to expect at Summit will return. Including, of course, speakers... like YOU. As always, we're looking for veteran and newbie presenters alike. If you haven't presented at Summit before (or even if you have), read the 4 reasons you should submit a talk. We're looking forward to your submissions!

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Top software development trends in 2016

With over 50,000 customer companies, Atlassian is in a unique position to spot software development trends by tapping into our best resource: our customers. We surveyed more 1,300 customers and turned our findings into an interactive resource you can use to see how your team stacks up against your peers. Here are some highlights and insights we pulled out of the raw data.

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Recently I had the chance to meet the team over at CloudCannon and discuss how they develop their application using Bitbucket and Docker. They've faced challenges many other small teams are dealing with in setting up a solid continuous delivery model and ensuring the code released is of the highest quality possible. But thanks to the bitHound Bitbucket add-on and their own custom Bitbucket extension, they were able to create a Git workflow that's a perfect fit.

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