Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves JIRA Service Desk's built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.

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If you've ever thought to yourself, "Wouldn't it be awesome if (insert Atlassian product) did..." there's a good chance that someone else had the same thought and built an add-on to do exactly what you want. Welcome to the Atlassian Marketplace: home to thousands of add-ons for your favorite Atlassian products.

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Bimodal IT, and 2 ½ other enterprise resolutions for 2016

In the mad dash for the end of the year it's easy to forget that after all the lights, drinks, and budgets from 2015 come to a close, your company expects you to know what you're doing for 2016. Here's why you should plan to get a head start on bimodal IT, streamline some tools, and watch Star Wars.

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In a software development setting, it’s a common requirement to transfer information from emails to JIRA Software, JIRA Core, or JIRA Service Desk. Have you ever wondered “Is there is a faster way to create a new issue?” Or “How do I work with the JIRA Software notification emails?” These four best practices will answer those questions and show you how to get the most out of using JIRA Software and Outlook together.

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We’re excited to announce new learning content at Atlassian University to help accelerate your success. Atlassian University now offers something for everyone, from brand-new users to JIRA admins. Our new learning levels provide content that’s focused on where you are – enabling teams to get the most out of Atlassian products.

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High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their IT teams and the services they deliver. But what is DevOps all about, anyway?

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