Learn about how email is the new 'snail mail' for service teams. This is the second post in our series on how your service team can build on top of email support with JIRA Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read more in the series here. Have you ever been at home and discovered your sink isn't working – and when you get around to shooting an email to the plumber, you realize you have no idea

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Confluence Data Center: collaboration at full speed

Last week, we released Confluence 5.7, which helps teams collaborate more easily with inline comments. While all Confluence users will enjoy the ability to comment on project plans, MS Office files, images, and more, Confluence 5.7 also includes special capabilities for system administrators using the Data Center deployment option for Confluence. Confluence Data Center, designed to give our largest customers the high availability and performance at scale they need for business critical applications,

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Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter JIRA Service Desk, a new service management solution from Atlassian. Built on top of JIRA, JIRA Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.

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