JIRA Service Desk customer stories: Vistaprint

From over twenty services to one powerful international service desk – in just five weeks From business cards to T-shirts to personalized phone cases, Vistaprint is the one-stop-shop for customized promotional material. With over 4,600 employees across three manufacturing facilities and 22 offices worldwide, Vistaprint's service desk needs to stay up and running 24/7. Still, the team struggled to find a service desk that worked for them. Then, in November 2013, Vistaprint's Dave

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In our last major release, Team Calendars 4, we moved away from calendar types to event types so that you could centralize your team's schedule into fewer calendars. Shortly after the release, a feature request for custom event types was logged on our public issue tracker (about one year ago). We had no idea it would gain so much traction: It accumulated over 430 votes, 260 watchers, and 120 comments. It's the 13th most voted open feature request for all our products (some of which have

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Sometimes, especially under pressure, we can lose focus on what's really important. During this ShipIt, our 24-hour hackathon, we maintained our focus on delivering the highest value first. We used agile methodologies in the most effective way we could (yes, in a period of less than 24 hours), so: The plan We had a backlog (which consisted of Post-Its on a whiteboard). Every new problem or idea went into the backlog so it could be prioritized after the current sprint. No change of

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Stash 3.3: Track your pull request progress with tasks

The Stash & Bitbucket team is excited to announce the release of pull request tasks – the perfect way to stay on top your pull request progress. When a pull request is created, we know it's only just the beginning of an iterative process. A pull request allows you to notify your team of your proposed changes and this typically leads to discussions and feedback, which might result in further changes to the code. While extremely helpful and great for improving code quality, feedback via

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Want to make your development team more efficient with Git? Want to expand your Git knowledge? Come join us for a dev talk on how teams use Git to ship better code every day. [UPDATE] Our Getting Git Right tour will visit 10 cities in the US & Canada and Europe this fall; Vancouver, Seattle, San Diego, Montreal, Helsinki, Copenhagen, Mechelen (Belgium), Berlin, Milan and Paris from Nov 17 – Dec 4. You know, Git helps each developer become more productive, but the greatest value comes

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Play, as a Team: A Game of Codes

   Play Hear ye! Here ye! A gathering in Charlie's Landing is here by announced! To play, as a team at Atlassian, one must have Knights jousting, a castle and a whole bunch of Dragon eggs! This isn't a boring corporate team building event. This is a Game of Codes. Atlassian Game of Codes - Big Bash 2014

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