What’s a TAM?

Sorry Sydney folks, we're not talking about your beloved sandwich cookies. (Though a Tim Tam or 10 never hurt anybody.) Today we're talking about another type of TAM: the Technical Account Manager. Atlassian TAMs give our largest enterprise customers an essential line of support. They help customers optimize deployment and use of our products. TAMs work with teams to reduce risk through reviews and planning, and they assist in strategic approaches to deployment and upgrades which help in the prevention

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With FishEye and Crucible 3.8, we've introduced a number of improvements to allow teams to increase their development speed. This release brings a number of performance optimizations in several areas, including the activity stream, review dashboard, and Git indexing. We've also extended the patch parser so different diff formats can be accepted for pre-commit reviews.

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This is a guest blog post from Lars Broden of LB Consulting Group the maker of Bulk Clone Professional. JIRA is a tool that enables development teams to plan and build amazing projects. When I began to use JIRA in my everyday work, one of the features I used frequently was the cloning function. I quickly realized I would be able to save a lot of time if I had the ability to clone multiple issues in one go.

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In JIRA Service Desk 2.4, we've built an intelligent engine under the hood that automates common tasks and knows the next step so you don't have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA. Live queues: An improved way for your agents to keep

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How to be a super user when working with Atlassian Support

If you're an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on... Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts...

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First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After JIRA Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.

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