The right metrics aren’t just a "nice to have" – they're a "must have." Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to get answers – like taking advantage of a knowledge base – customers are happier and agents are more productive. If you deliver a better self-service experience, you’ll likely see your customer satisfaction (CSAT) scores improve. Over time, your IT team will benefit from seeing these improvements, which in turn will improve team productivity. (Not to mention job satisfaction.)

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If your company has made the switch to a mobile-first strategy, make sure you don’t leave your product documentation behind. Your customers are increasingly accessing product information on their phones, making a seamless mobile experience more important than ever. These four tips will help give your customers a great mobile experience. Plus, check out the Instant Websites for Confluence Cloud add-on which turns any Confluence space (such as your documentation) into a super-fast, static website that looks beautiful on mobile.

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CVE-2015-7547 Advisory

We have reviewed the issues described in Google's CVE-2015-7547 Advisory from February 17 and found that a very small part of our environment was affected. Within the Atlassian Cloud (including HipChat and Bitbucket) the small number of Atlassian systems affected have been upgraded to remove the vulnerability. For those using HipChat Server on their systems we have released an update and notified all customers impacted. If you have any questions, please contact Atlassian Support.

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Continuous delivery is both part of the agile recipe and a great revealer of inefficiencies. Moreover, in order to reap the benefits of agile, you need to be agile through all phases of the software development lifecycle. Iterative planning and development don't count for much if your user stories and bug fixes languish in a repository for weeks on end before stakeholders and customers ever get a look at them.

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It’s a known issue that Git doesn’t play nicely with large files, and it’s not just developers who struggle with large files and version control. Native Git's limitations make it challenging for team members like designers, tech writes, sys admins, and build engineers to work closely with developers. That’s why we decided to collaborate with GitHub on building a standard for large file support. Here's what's happened since.

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How HipChat and StatusPage help companies manage incidents

💩! There's a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what's up. Your team needs to come together to diagnose and fix the issue – FAST. This is the story of two HipChat customers, and how they use our integration with StatusPage to manage incidents.

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