This April, Tempo released Tempo Books, a modern and flexible professional services solution on top of JIRA. Tempo Books for JIRA is built on years of experience and customer feedback. As a result, our add-on is designed to address the unique requirements of professionals using JIRA and JIRA Agile for their sold services and client projects.

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Does your company have a service desk outside of IT? The Help Desk Institute (HDI) recently did research and found that 50% of organizations have adopted or are planning to adopt service management outside of IT.* Why is this trend happening and growing? Because "service" is not just for IT anymore, but a way of approaching work. By adopting a service desk for your business team, your team can provide anyone with an easy-to-use and simple interface to collect requests, provide self service, and resolve requests faster.

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Free ebook: Graduate from email support

Relying heavily on email for internal support? Our free ebook walks you through why email is hard to use for support teams and how JIRA Service Desk can help. This guide shows you: The hidden costs of email support How investing in a service tool such as JIRA Service Desk can help How to transition your business from email support to a new software system Read through our free guide to start getting your company off email support. Questions or comments? Feel free let us know below. Get

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Tips for agile product management

At Atlassian, we pride ourselves on building great products. We rely on our fantastic product managers and product owners to lead the product design process. We're also strong advocates of agile methodologies for software development, and love to share what we learn about agile with all of you. We're excited to bring it all together with a new set of articles on Agile Product Management.   Learn more We've started with four articles from a few of Atlassian's product management experts, Sherif

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On Tuesday, JIRA Product Managers Otto Ruettiner and Eve Stankiewicz hosted a webinar on performance testing. In 30 minutes, they revealed the five secrets of ensuring a highly-performant large scale JIRA instance. Check out the recording and learn everything you need to know about: What performance improvements you can expect from (upgrading to) JIRA 6.4 How your instance's performance might change as it scales Suggestions of the best tools for implementing your own performance testing Watch

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