Archives for the tag: automation

In JIRA Service Desk 2.4, we've built an intelligent engine under the hood that automates common tasks and knows the next step so you don't have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA. Live queues: An improved way for your agents to keep

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Meet the new gold standard in workflow automation

I've been called many things by many people, and 'borderline OCD' is one that pops up more frequently than I should probably admit. It's just so satisfying when my own records match those of my bank... when I know the next 3 turns I need to make when driving to someplace new... when the issues on my agile board perfectly reflect the state of my project. Ahh, bliss. Now, 'lazy' is a moniker I've assigned myself on occasion, but always with a wink. I love making computers perform simple tasks for

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Extending the JIRA Automation plugin

For information on what the JIRA Automation plugin is, and how it can help you, please read the first part of my article, Why Atlassian support uses the JIRA Automation plugin. Open for extension: Write your own triggers and actions! The automation plugin is fully extensible in the sense that you can easily create your own triggers and actions in your plugins. Here's a small example of creating an action to update a reporter's profile. Whole source can be found here. This action is very useful

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Within our support system, we face quite a few tasks that could be made easier with some kind of automation/scripting layer. Just to mention some examples: Imagine we do not receive a comment on an support ticket for more than 14 days. Can we close the issue? Does our customer need any further help? After we suggest a resolution, we often are interested about the quality of our service, so we invite customers to a survey to help us understand and improve our support in general. Finally, if a customers

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Guest blog: UI tests say more with JIRA + Jubula

Today we have a guest post from Alexandra Schladebeck, product manager for Jubula, an Eclipse open source project for cross-platform, functional test automation. Alex and her team use JIRA every day to manage their work, and got so excited about it, they couldn't resist writing an integration. Why do we test? Without getting too philosophical about it, I like using this definition: “We test to gain information so that we can make decisions”[1]. That fits especially well with agile processes,

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Being an efficiency and productivity freak, I always try to streamline and automate repetitive tasks. As such, my antennas went up immediately when I started hearing about Provisioning frameworks; I began to incorporate them more and more in my development workflow. A perfect opportunity to take advantage of this came up while ramping up as Developer Advocate here at Atlassian. Have you heard of Vagrant yet? It is awesome. Why? It automates much of the boilerplate work we developers have to endure

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