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What is the likelihood that you would recommend our product(s) to someone?
That was the only question we asked in our first ever Net Promoter survey last week, a survey that measures customer satisfaction. Of the 500 people we sent the survey to, 40% responded... w00t! That's an amazing percentage, esp. considering that we didn't offer any incentive such as a drawing for an iPhone.
More interesting than the NPS score (52) is the feedback we received. The overwhelming majority (183) gave us positive

