5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning...
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning...
Whether shipping software, managing a help desk, or executing a project, Jira Cloud helps thousands of teams plan and track...
The pressure of digital transformation is greatly impacting the financial services industry. Whether you’re a mature enterprise or an emerging...
Once in a blue moon, there comes a power couple so good for each other that you can’t help but...
There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can...
Workplace communication has gotten faster. And yet, it’s no easier. Keeping up means staying constantly connected in never-ending chat discussions,...
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things...
Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release...
?! There's a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what's up. Your team needs to come together to...
Any team that slings code for a living deals with service issues. They know all too well the hated red alert... the dreaded text in the middle of the night... the loathsome ping from...
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved...
If there's one thing everyone everywhere can agree on, it's that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help...
85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied...