Archives for the tag: collaboration

Resolving tickets 67% faster From small tech start-up to venture-backed company with more than 300 employees, Puppet Labs found itself at a crossroads. It needed to scale its support channels while maintaining service levels. The builder of IT automation software–on-premise and in the cloud–decided to turn to JIRA Service Desk for help. During the early days at Puppet Labs, customers filed support issues informally–that is, in any way they could. As the company began to scale, tracking

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I recently hosted a webinar with Itamar Goldminz, the Director of Product at Opower, in which we discussed the best practices that Atlassian and Opower have found using JIRA and Confluence to plan and collaborate when building software. We focused on a variety of topics, including: requirements management strategies, approaches for group decision-making, and how to help teams outside of the software development process make use of agile best practices. We recorded the webinar for any of you that

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Project zombies! Wiki tumbleweeds! Making teams more awesome! These were just three of the many activities we ran on the Workshop Wall at Summit, to get customers to have serious fun together and learn from each other. At Atlassian, we put a lot of effort into listening to what customers think. We really want to learn more about the ways they use our products. This year’s Summit was a great opportunity to do that, and we put an unprecedented effort into customer research activities. We not

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Organize new Confluence spaces, fast!

This is a guest blog post from Gorka Puente, founder of Keinoby and maker of the Yoikee Creator and Share Attachments add-ons for Confluence. When you first get started with a wiki, one of the biggest challenges is how to organize your spaces and pages so that everyone in the company will start contributing content. Organizations beginning with Confluence frequently wonder whether to organize their spaces by product or by team and how to make sure that each space has a consistent structure. If

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Sharing knowledge at work can be tough. Employees are scattered across different departments and geographies, working on different projects, and constantly creating pockets of tribal knowledge, not to mention the expertise everyone brings from past experiences. Join us for a live, 30-minute presentation on June 4th from one of our customers and one of Atlassian's own collaboration experts. They'll show you how to use Confluence Questions, an internal question and answer (Q&A) platform,

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HipChat is now free for unlimited users

A year ago we made HipChat free for teams of five, and since then thousands of teams have learned how great chat can be. But we believe that teams of every size deserve the power of HipChat. So today, we’re excited to announce a new subscription plan that gives you unlimited HipChat users – for free. Here are the two ways to use HipChat: HipChat Basic (free): Group chat and 1-to-1 messaging for every person on your team, regardless of team size. HipChat Plus ($2/user/month): All

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