Archives for the tag: collaboration

On November 18th, twelve Atlassians from across the globe met in Phnom Penh to participate in our annual trek with Room to Read, an organization dedicated to breaking the poverty cycle through the power of education. Their focus is on improving literacy and gender equality in education throughout Asia and Africa.

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I decided to sit down with different JIRA designers to learn how they reimagined JIRA as JIRA Software, JIRA Core, and JIRA Service desk from a design perspective. The stories were endless, but three things kept popping up in each designer’s story: design spikes, live data prototyping, and a stellar feedback collector.

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If you track and report most of your work in JIRA, the integration between Confluence and JIRA makes it easy to insert your release results straight from JIRA into a Confluence page, where you can add more color and detail, publish internally, and also make them publicly available.

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When something goes wrong, it's nice to know that you can simply raise a ticket and see it fixed. For those of us doing the fixing, it's not as easy as it looks. You've probably got a backlog of tickets that you need to sort through each day. Some of those tickets actually report a broken service. Others might be suggestions for improvements. And some are, in fact, not bugs at all. The bug triage process helps you sort out which issues are which, communicate with the reporter in a timely manner

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If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.

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