Archives for the tag: Confluence

A personal calendar is great for keeping track of your schedule—meetings, appointments, dinner plans. What a personal calendar is NOT great for is keeping track of what everyone on your team is doing. With each person's different projects, leave requests, and travel plans, keeping everyone on the same page is nearly impossible. Trying to juggle all these events is what usually leads to an "Oh Shit!" moment—when you suddenly realize you're going to miss a deadline, or a feature has to be pulled

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Every day, service desk agents rely on various knowledge to solve customer problems. Whether it's located in a document or stored in someone's brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo'd with senior agents? Do all agents and customers have easy access to that knowledge? As the single point of contact for customers, the service desk is the face of IT. With services becoming

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Forums and email distribution lists were great tools for communication in the 90s, but neither is as effective as a question and answer platform for sharing knowledge with your team or company. Starting discussions was easy, but finding answers in long winded forum threads or buried in email proved tiresome. The latest update to Confluence Questions combines the best of parts of old-school email lists with some modern-day bells and whistles: enhanced discussion capabilities, robust search, and site-wide

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Confluence helps Indigenous students graduate

"Confluence has provided the simplicity and ease of use our staff were crying out for. It's helped unify our team of 100+ people spread across the nation and given us the necessary systematic hydromatic backbone, so we can set our sights on expanding AIME to 10,000 Indigenous kids a year by 2018."  Jack Manning Bancroft, CEO, AIME Problem AIME (Australian Indigenous Mentoring Experience) needed a cloud-based solution to store, update and easily view all of their policies, procedures, business

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TAM Day: Top 5 best practices at enterprise scale

Summit 2014 has officially ended and, with over 2,100 attendees, was our biggest annual conference yet. One of my favorite additions to Summit this year was an event hosted by the Technical Account Management team, TAM Day at Summit. An exclusive event for TAM customers, TAM Day provided them the chance to meet with Atlassian product and support leadership, and exchange ideas with other TAM customers. But, what exactly is a TAM customer? Earlier this year, Atlassian launched a technical

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Atlassian University is free!

Step-by-step walk-throughs on JIRA, JIRA Agile and Confluence are now free. Good news! Previously this content was only available for companies that paid, but now all content is freely available by going to university.atlassian.com. Paying customers have been enjoying the training for years, so we're very excited to offer all users the ability to learn the basics of our products in an interactive format. Last month, a customer went through the walk-throughs and said: The lessons are excellent

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