Archives for the tag: Confluence

Confluence allows you to create and organize any kind of content, like training material. Having everything within your company’s own space allows you to customize this content to your team’s needs and make any necessary adjustments as things change. Here are some ways to make training a success in your company:

Continue reading »

Marketing can be a cyclical process. We marketers typically plan projects, assign work, review content, publish, and then.... start all over again. At the beginning of each quarter we approach this process with bright-eyed enthusiasm, big ideas, and a clear plan of attack. But as the months wear on, and more (or unexpected) work accumulates, it can be tough to keep the process together. That said, having the correct tools in place can alleviate the manual labor of staying organized and can sustain

Continue reading »

Selecting the right tools and software to run your service desk is just part of what makes your customers and engineers successful. Creating a collaborative, self-service environment where people can develop and implement the most effective ways to solve complex challenges – be it from customers or internally – will result in a chamber of innovative teams tackling any issue and adapting to ever-changing business needs.

Continue reading »

Twitter’s 5 tips for a successful knowledge base

Twitter has grown rapidly over the last few years, adding employees, offices, and acquisitions as quickly as the next trending topic explodes and dies away. Growth and change internally puts a burden on the IT team to scale support, and they've done that with a robust knowledge base in Confluence. To get the scoop, I sat down with Twitter's Manager of IT, Alex Stillings, and IT Support Engineer, Alex Hernandez.

Continue reading »

If your company has made the switch to a mobile-first strategy, make sure you don’t leave your product documentation behind. Your customers are increasingly accessing product information on their phones, making a seamless mobile experience more important than ever. These four tips will help give your customers a great mobile experience. Plus, check out the Instant Websites for Confluence Cloud add-on which turns any Confluence space (such as your documentation) into a super-fast, static website that looks beautiful on mobile.

Continue reading »

Use Confluence for blogging and outline your blog process

It's important to create a blog requirements doc and make it available to all your blog authors. Also, by creating a blog page template you can help your writers get started and ensure consistency. Confluence lets you do both, which centralizes your blog process guidelines and standardizes your blog posts. The benefits of doing this are too numerous to list here, so read on!

Continue reading »