Archives for the tag: customer service

These days, offering a great product or service, even if it's at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for a guaranteed good experience. And companies are on the hook for providing that good experience, given that it's six to seven times more expensive for companies to win new customers

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Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service, both external and internal, is part of Atlassian's DNA. Check out our ebook to get practical tips from Mike on Atlassian's service culture, a topic that is close to his heart.

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We've partnered with Atlassian Experts to host an 8-city tour in November across Europe to introduce JIRA Service Desk. Learn about our newest product that can be used by IT teams to implement powerful customer portals, SLA's, and real-time reporting. Each city will feature presentations by Atlassian Expert partners, customers, and Atlassians. You will see product and customer demonstrations, discover a roadmap of what is to come, and get your questions answered. The full schedule is listed

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Webhooks are available in JIRA 5.2 - full details in Unlock the Power of Search with JIRA 5.2. OnDemand customers have already been upgraded. In this article we will explore how a customer service team can resolve requests faster by updating customers of issue progress using SMS. This customer service team uses JIRA and GreenHopper to manage all customer requests, and with the introduction of Webhooks in JIRA 5.2 they have extended their workflow to integrate with a third-party SMS service. Why

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This is part 3 in a series from Atlassian's support team, for more information, check out the introduction to the series. My working life started early... my first job was as an assistant in a health clinic when I was fourteen. It was just a job.  My second job was an internship in the University Internet lab, which let me work with technology, which I was studying. Then I started as a supporter in an IT solutions provider in Brazil, focusing mostly on network support and Internet infrastructure

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