Archives for the tag: feedback

Who loves feedback? I can you tell that we do. We love it so much that we've created a team dedicated to seeking, synthesizing, and taking action on feedback from our customers. We call it the 'Voice of the Customer' team – i.e., the Voice of You. Recently, we've been sending emails and adding feedback prompts in our products with a single question: "On a scale from 1 to 10, how likely are you to recommend the product to a colleague?" And we use your answers to calculate our Net Promoter Score (NPS).

Continue reading »

Collecting the right information from the start makes interactions between the development team and issue reporters much easier. In this article, I'll share a few ways you can help ease developer pain with JIRA Software. Successful product teams incorporate user feedback throughout their entire development cycle. Product owners meet with customers, and development teams respond to bug reports both internally and from the field. For user feedback to be helpful to the program, it needs to be actionable.

Continue reading »

Collect Feedback in JIRA to Build Better Products: WHAT

This is part three in a three-part series exploring WHY user feedback helps you make better products, HOW to best collect and digest that feedback, and WHAT greatness will come for your product, your team, and your organization when you solicit feedback from your users. The best way to make great products is to get a prototype in front of your users, solicit feedback, listen, then iterate. The ‘solicit feedback and listen’ part tends to get tricky, so let's take a look at the awesome benefits

Continue reading »

Collect Feedback in JIRA to Build Better Products: HOW

This is part two in a three-part series exploring WHY user feedback helps you make better products, HOW to best collect and digest that feedback, and WHAT greatness will come for your product, your team, and your organization when you solicit feedback from your users. The best way to make great products is to get a prototype in front of your users, solicit feedback, listen, then iterate. The ‘solicit feedback and listen’ part tends to get tricky, especially at a growing organization, so let's

Continue reading »

Collect Feedback in JIRA to Build Better Products: WHY

This is part one in a three-part series exploring WHY user feedback helps you make better products, HOW to best collect and digest that feedback, and WHAT greatness will come for your product, your team, and your organization when you solicit feedback from your users. The best way to make great products is to get a prototype in front of your users, solicit feedback, listen, then iterate. The ‘solicit feedback and listen’ part tends to get tricky, especially at a growing organization, so let's

Continue reading »

Pipe User Feedback Straight To Developers

Listening to your customers, testers, and peers can make the difference between shipping the next killer release or shipping a dud. The Issue Collector in JIRA 5.1+ brings developers closer to end user feedback. Getting the details right is the difference between something that delights, and something customers tolerate. - Jeff Atwood The JIRA Issue Collector lets you easily create feedback forms that you can embed in any web site or web application. The feedback provided by your customers or users

Continue reading »