Archives for the tag: hipchat

IT support martial artists know, to be masters you've gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of HipChat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. But that's not all. HipChat for IT support can help you achieve Bruce Lee-like dexterity, and the article covers topics like: Chat room ideas for IT support Integrations to add to your chat

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It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Until telepathy is mastered, software teams can enjoy the next best thing: the all-new JIRA HipChat integration. Shipped in JIRA 6.4., teams can now instantly generate project-specific chat rooms and choose which JIRA notifications are broadcast into each room. Teams will get the information they want, where they want it, in real time. This eliminates bothersome shoulder tapping, and messages that get lost in the shuffle. Heck, you won't even need mind reading with this. Let’s dive in and learn more about how teams can resolve issues faster than ever with real-time communication and collaboration in JIRA 6.4.

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A few years ago, Andy started Halogenics with a goal of working closely with many of Australia's top medical research institutions to develop, implement, and support software that would facilitate better research. Halogenics implemented the full stack of Atlassian software – JIRA, Confluence, HipChat, Bamboo, Bitbucket - upon its inception in 2008. As a small company of three, they needed a solution that was powerful, yet cost effective.

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Atlassian loves the movie Office Space. It's a classic; it’s before its time, and it’s just so true. We know all the jokes about staplers, and we've even talked about having an Atlassian flair day. We're that serious. Last week, Office Space turned 16, and it feels as relevant today as it did in 1999. It's crazy how little office culture has evolved since then. We still fight fax/printer/copier machines, cubicle farms cover swaths of corporate America, while information is locked away in people's desktops or mailboxes. Sound familiar?

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