Archives for the tag: hipchat

When something's not working, who are you gonna call? The IT team, that's who. They're the superstars who fix with a click, or know what's wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There's only two minutes until the client demo. Can the IT team save the day? Watch the latest video from HipChat and JIRA Service Desk and find out!

Continue reading »

The newest HipChat integration has arrived: JIRA Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, 'reply-all'). We at Atlassian aim to unleash the power of teamwork- that's why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.

Continue reading »

Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. "We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour." - Hadi Partovi, CEO With Code.org's success, courses now reach over 100 million students, and HipChat is how they stay connected with employees and volunteers.

Continue reading »

It's been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren't notified right away, resulting in lost time. Other times, domain experts need to get involved and aren't quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

Continue reading »

IT support martial artists know, to be masters you've gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of HipChat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. But that's not all. HipChat for IT support can help you achieve Bruce Lee-like dexterity, and the article covers topics like: Chat room ideas for IT support Integrations to add to your chat

Continue reading »